Job Description

Nature of Position:

Under the supervision of the Director of Pharmacy, the Pharmacy Manager oversees the FQHC operations and management for a particular pharmacy for which they are assigned. The Pharmacy Manager will foster a culture of compliance, patient-centered care, and organizational mission alignment, while serving as the leader for the staff pharmacists, pharmacy technicians, and delivery drivers at the pharmacy for which they supervise.

Pharmacy Manager duties include but are not limited to:

• Oversee all daily pharmacy operations in alignment with FQHC policies, HRSA expectations, and applicable state/federal laws.
• Maintain efficient workflows for prescription processing, clinical services, and 340B pharmacy inventory.
• Ensure proper segregation of 340B, and non-340B transactions to prevent diversion and duplicate discounts.
• Recruit, hire, train, and develop pharmacy staff to support mission-driven FQHC operations.
• Create staff schedules ensuring adequate coverage for dispensing, clinical services, and 340B-related workflow.
• Work closely with the Director of Pharmacy to conduct performance evaluations, competency assessments, and ongoing staff training for 340B rules, HIPAA, and compliance.
• Collaborate with FQHC medical, behavioral health, and dental providers to support integrated, team-based care.
• Ensure proper documentation for UDS reporting, quality metrics, and value-based care programs.
• Work closely with the Director of Pharmacy to ensure adherence to all HRSA, 340B, Board of Pharmacy, DEA, FDA, CMS, Medicaid, OSHA, and HIPAA requirements.
• Maintain accurate and complete records for controlled substances, temperature logs, recalls, waste, and inventory documentation.
• Oversee compliance with USP standards when applicable.
• Stay current with changes to 340B regulations, and covered entity requirements.
• Maintain adherence to approved company policies and procedures in compliance with state and federal guidelines.
• Ensure accurate third-party billing, resolution of rejections, and compliance with Medicaid carve-in/carve-out policies.
• Manage purchasing, inventory returns, shrinkage control, and cost-effective procurement using 340B, and WAC accounts.
• Provide leadership reporting on KPIs, audit findings, prescribing trends, and pharmacy revenue performance.
• Ensure ethical and secure handling of controlled substances and 340B inventory.
• Maintain physical security of the pharmacy, including alarms, safes, cameras, and secure storage.
• Train staff on emergency procedures and hazardous drug handling.
• Provide excellent patient service, resolve escalated concerns, and promote health equity aligned with FQHC mission.
• Educate patients on affordable medication access programs, including 340B pricing options when appropriate.
• Build strong relationships with pharmacy staff and provide leadership and mentorship as needed.

Requirements

Education, Experience, and Licensing Requirements:

• College degree from an accredited college of pharmacy.
• Must have and maintain a current license from the State Board of Pharmacy.
• Previous pharmacy management experience preferred but not required.

Training Requirements:

• CPR Certification
• Fraud, Waste, Abuse Training
• HIPAA Compliance
• OSHA Compliance
• New Employee Orientation
• Annual Training Reviews
• Core Competencies
• Apexus 340B University
• Other trainings as needed to meet the needs of the organization

Knowledge:

• Thorough knowledge and application of the state and federal laws that govern the use of prescriptions and controlled substances.
• Working knowledge of the 340B drug program and how it relates to patients who have financial difficulty in regards to medication.
• Excellent customer service skills including a positive attitude, friendly demeanor, calm

voice, and patience.

• Organized and able to organize work areas so others can find necessary documents.
• Respects the confidentiality of information obtained through the position.
• Working knowledge of company safety procedures.
• Willingly assists with special projects and other duties as assigned.

Physical Requirements:

• Lifting, carrying, pushing, and/or pulling; some stooping, kneeling,

crouching, and/or crawling; and significant fine finger dexterity.

• Specific vision abilities required by the job include close vision and the ability to adjust

focus.

• Generally, the job requires prolonged periods of standing or walking, some periods of being seated.