Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverseexpertiseinpharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success.We’recontinuously integrating advanced and emerging technologies to streamline patient onboarding,qualificationand adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapiestopatients who need them—faster.

What this position contributes to Cardinal Health

The Pharmacy Liaison Coordinator primarily serves as a liaison between the business, andSpecialtyPharmacystakeholder partners toensure hub patientssent to Specialty Pharmacies successfully access much needed therapy This roleplays a critical rolein ensuring a seamless transition throughout the patient journey as the hub completesreimbursementservices andtransferthe patient to aSpecialtyPharmacyto complete theirjourney. Thisposition serves as a criticalbridge in ensuring patients get access to therapy in a fast,efficientand streamlined manner

Responsibilities

• Handle customer escalated cases through investigation and case review.

• Responsible formaintainingan issues log that clearlystatesall encountered issues and steps to resolve the issue.

• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate.

• Answer requests from doctors and/or patientschecking onthe status of the triage.

• Perform other activities related to internal initiatives and/or the manufacturer’s program as assigned.

• Support manufacturer field team members asrequiredon case updates.

• Works internally with team membersregardingpatients’ cases.

• Ability toidentify, document, andsubmitAdverse Events during customer contact or via received documentation.

• Serving as Single Point of Contact for Cardinal Health Sonexus™ Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies.

• Responsible for handling escalated cases and reporting to field-based representatives as needed.

• Responsible for running all reportsrelativeto Cardinal Health Sonexus™ Access and Patient Support and program dispenses, addressing any issues or errors discovered

• Responsible for ensuring accounts are updated andaccurate,submittingIT escalations ifrequired

• Support the hub team with work overflow and reimbursement support when necessary.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred

• 3-6 years of experience, preferred

• Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plansispreferred

• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel

• Excellent observation skills to easilyidentifytrends and problems while providing solutions

• Superior written& verbalcommunication skills

• Experience in phone-based customer servicepreferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

• In-depth knowledge in technical or specialtyarea

• Applies advanced skills to resolve complex problems independently

• Maymodifyprocessto resolve situations

• Works independently within establishedprocedures;may receive general guidance on new assignments

• May provide general guidance or technical assistance to less experienced team members

Training And Work Schedules Your new hire training will take place 8:00am-5:00pmCST,mandatory attendance isrequired

This position is full-time (40 hoursweek).  Employeesare required tohave flexibility toworkany of our shift schedules during our normal businesshours ofMonday-Friday, 7:00 AM - 8:00 PM CST.

Remote Details

You will workremotely,full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer,technologyand equipment needed to successfully perform your job. You willbe responsible forproviding high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range:$21.40 per hour - $30.60 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day withmyFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application windowanticipatedto close: 0728/2026*if interested in opportunity, please submitapplication as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health isdeterminedby multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.