Job Description

About us

LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

This position will play a vital role in our high-volume mail-order pharmacy. As a closed-door pharmacy, our focus is on fulfilling patient prescriptions.

Fulfillment Managers play a key role in ensuring the efficient and accurate processing of orders, shipment of products, inventory management, and quality control. This position requires a blend of operational knowledge, leadership ability, and strong organizational skills to maintain smooth fulfillment operations and meet customer expectations. in an accurate, timely manner. Patient interaction will be limited.

Responsibilities

• Oversee daily workflow of pharmacy technicians to ensure prescriptions are filled accurately, efficiently, and in compliance with laws and policies.
• Assign daily tasks and monitor technician performance.
• Serve as the point of contact between technicians, pharmacists, and management.
• Assist with policy and procedure updates to improve workflow.
• Handle complex or escalated prescription issues.
• Maintain and ensure compliance with state and federal pharmacy regulations.
• Train new pharmacy technicians and technician trainees on workflow, systems, and pharmacy policy.
• Provide day-to-day work direction and informal performance feedback to pharmacy technicians and technician trainees; refer hiring and termination decisions to the Pharmacist in Charge or Operations Manager.
• Provide the Pharmacist in Charge (PIC) or Operations Manager with input on staff performance, coaching needs, and disciplinary matters.
• Support the PIC with special projects, process improvement initiatives, and the implementation of new systems or automation.
• Excellent team support by resolving issues quickly and professionally.

Requirements

• Must have completed a minimum of twelve (12) months of service as a Pharmacy Technician I with LifeMD.
• Must hold and maintain an active Pharmacy Technician registration with the State of Pennsylvania.
• Must demonstrate strong teamwork skills and professionalism.
• Exhibits leadership qualities that elevate team performance and ensure accountability among peers. including the ability to take initiative and effectively resolve problems.
• Must be available to work one (1) Saturday per month, as scheduled.
• Must have achieved a performance rating of Meets Expectations or higher. No corrective actions with the last 12months

Benefits

• Starting Pay: $26/hr - $28/hr
• Health Care Plan (Medical, Dental & Vision)
• 401K with company match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development