Job Description

Position Type: Full-time

Department: Pharmacy

Work Location: Moncton, NB

Work Hours: Monday-Friday 9-5 ADT

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Delivery and Shipping & Receiving Associate supports both local delivery operations and on-site pharmacy logistics. The role regularly includes delivering prescriptions and medical supplies to patients, clients, and medical clinics, as well as performing shipping and receiving activities on-site at the pharmacy. The allocation of these responsibilities will vary based on day-to-day operational and business needs. The Associate also serves as the backup driver when the full-time driver is absent and may respond to emergency or rush delivery needs.

A Day in the Life (What you will do here):

• Arrange and coordinate courier shipments.
• Package and prepare ambient medication shipments.
• Package and prepare cold chain medication shipments.
• Package and prepare Ophthalmology medication shipments.
• Package and prepare Patient Support Program (PSP) medication shipments.
• Verify shipment contents and documentation before release.
• Track shipments and investigate delivery exceptions.
• Maintain shipping records and proof of delivery documentation.
• Receive inbound inventory and supply deliveries.
• Verify received shipments against packing slips and purchase orders.
• Escalate shipping discrepancies, damages, or temperature excursions.
• Manage daily shipping schedules and courier pickups.
• Maintain shipping, receiving, and storage areas in a clean and organized manner.
• Adhere to all shipping, cold chain, and pharmacy SOP requirements.
• Attend staff meetings and perform other duties as assigned.
• Loading, transporting, and delivering items to patients and clients in a safe, timely manner. 
• Reviewing orders before and after delivery to ensure that orders are complete and the customer is satisfied. 
• Assisting with loading and unloading items from vehicles. 
• Assisting with unpacking delivery boxes at client sites as required 
• Providing excellent customer service, answering questions, and handling questions or requests from clients. 
• Adhering to assigned routes and following time schedules. 
• Abiding by all transportation laws and maintaining a safe driving record. 
• Operating equipment and machines, such as cars, trucks and delivery vans. 
• Assist pharmacy staff with general housekeeping, and other pharmacy/warehouse duties as assigned by Manager. 
• Additional duties as assigned by the manager. 

What you need to ensure you are set up for success:

• High school diploma or equivalent experience
• Valid New Brunswick driver’s license with a clean driving record is required.
• Must be bondable and insurable and successfully complete a criminal background check.
• One to two years of delivery-driver experience is preferred; experience operating a delivery van or truck and delivering to or from medical clinics or pharmacies is a strong asset.
• Previous shipping, receiving, logistics, warehouse, or pharmacy experience is preferred, including one to two years in a pharmacy setting; experience handling cold chain products is required.
• Experience with Kroll is preferred, and knowledge of specialty medications is an asset.
• Strong computer skills in a Windows environment, including Microsoft Excel and Word, along with excellent written and verbal communication skills in English.
• Strong customer service and interpersonal skills, excellent attendance, and the ability to work effectively with patients, clients, clinic staff, and colleagues.
• Highly organized and detail-oriented, with strong time-management skills and a proven ability to work independently, take initiative, set priorities, multitask, and meet competing deadlines in a fast-paced environment.
• Ability and willingness to drive for extended periods, lift up to 50 lb, follow assigned routes and schedules, and comply with safety procedures and transportation laws.
• Flexibility to perform other duties as assigned based on operational needs..

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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