Job Description

Politely welcome patients that walk into the Pharmacy.
• Attend all phone calls in pharmacy and responding to customer inquiries about medications,
prescriptions, and pharmacy services.
• Answering calls promptly and professionally, providing information or directing calls to
appropriate staff members.
• Assisting customers with general information about prescriptions (Approval Status)
• Referring patients to the pharmacist or technician if detailed or specific medication
information is required.
• Ensure that patients/visitors receive a token number at the start to manage the patient flow
in the Pharmacy.
• Make sure patients always receive satisfactory service.
• Communicate with the internal team to update all patients about their prescription’s status.
• Communicate clearly and concisely with colleagues and patients using a respectful tone.
• Answer questions and give information based on knowledge of hospital or department and
organization regulations.
• Actively seek customer input on their needs, requirements, preferences and feedback.
• Respect patient’s right to confidentiality.
• Help ensure customer requirements or expectations are met through the effective use of
communication or feedback channels in accordance to company policy and procedures.
• Understand and work according to corporate policies and procedures

Politely welcome patients that walk into the Pharmacy.
• Attend all phone calls in pharmacy and responding to customer inquiries about medications,
prescriptions, and pharmacy services.
• Answering calls promptly and professionally, providing information or directing calls to
appropriate staff members.
• Assisting customers with general information about prescriptions (Approval Status)
• Referring patients to the pharmacist or technician if detailed or specific medication
information is required.
• Ensure that patients/visitors receive a token number at the start to manage the patient flow
in the Pharmacy.
• Make sure patients always receive satisfactory service.
• Communicate with the internal team to update all patients about their prescription’s status.
• Communicate clearly and concisely with colleagues and patients using a respectful tone.
• Answer questions and give information based on knowledge of hospital or department and
organization regulations.
• Actively seek customer input on their needs, requirements, preferences and feedback.
• Respect patient’s right to confidentiality.
• Help ensure customer requirements or expectations are met through the effective use of
communication or feedback channels in accordance to company policy and procedures.
• Understand and work according to corporate policies and procedures