Job Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Pharmacy Care Technician supports the organization's quality and population health initiatives focused on medication-related performance measures, including Medicare Part D Star measures (e.g., medication adherence for diabetes, hypertension, and statin therapy). This role conducts high-volume member outreach, identifies and helps resolve barriers to medication adherence, and collaborates with internal teams, providers, pharmacies, and contracted health plans to close care gaps. The Pharmacy Care Technician plays a key role in executing medication adherence strategies, supporting chronic condition management efforts, and ensuring accurate documentation of outreach and outcomes.

Schedule: This position is full-time, Monday - Friday (business hours of 8:00am - 5:00pm)

Location: 19191 S. Vermont Ave, Suite 300, Torrance, CA 90502

Primary Responsibilities:

• Conduct high-volume outbound calls to members to identify and address barriers to medication adherence, statin use, and other pharmacy-related quality care gaps.
• Perform structured outreach to members, pharmacies, and providers to support resolution of medication access issues, refill gaps, and adherence barriers.
• Process medication refill requests per protocol, escalate non-protocol requests, coordinate prior authorizations, and resolve refill-related issues.
• Provide basic medication education to reinforce adherence, clarify regimens, and support long-term medication use, within technician scope.
• Utilize payor data platforms, adherence tools, and internal reports to prioritize and execute targeted outreach efforts.
• Document all outreach activities, interventions, and outcomes accurately and timely in EMRs and other performance tracking systems.
• Assist in tracking, monitoring, and reporting medication-related quality metrics and outreach productivity.
• Collaborate with clinical pharmacists, providers, pharmacies, and care teams to address adherence barriers and close care gaps.
• Support coordination with contracted health plans on medication adherence initiatives, including data file validation and outreach campaigns.
• Identify and escalate potential medication discrepancies or clinical concerns to the pharmacist for review.
• Participate in team meetings, performance reviews, and process improvement initiatives to enhance program outcomes.
• Performs additional duties as assigned.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician License in the state of CA
• 2+ years of pharmacy-related experience (including prescription processing and data entry, ability to match brand and generic drug names, and understand medication indications with strong knowledge of medical and pharmacy terminology)
• 2+ years of experience conducting outbound calls or high-volume outreach setting

Preferred Qualifications:

• Associate's or Bachelor's degree
• Bilingual in Spanish
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Experience in Population Health, managed care, Medicare Advantage, medication adherence, or Pharmacy Benefit Management (PBM) environments
• Familiarity with healthcare-related platforms (e.g., payor-specific systems, Epic EMR, Cozeva, or similar tools)
• Ability to recognize and escalate potential medication discrepancies and contraindications

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED