Job Description

Calgary Co-op Pharmacies provide a highly professional environment, reflecting a deep commitment to the highest patient care standards. Our pharmacy program helps keep patients well-informed, comfortable, and healthy in the most efficient way possible. If you want to make the most of your education and training - and provide optimal patient care - we have excellent career opportunities for you.

We offer competitive wages, progressive careers, great work culture, comprehensive training, staff discounts, career development programs, flexible schedules, and an excellent pension plan & benefits package! These are some of the many reasons why we are among the top employers in Alberta Come share our vision and passion in delivering a superior customer experience.

What the job entails (overview)

This is your opportunity to embrace a culture that promotes a passion for customer service, teamwork and continuous improvement as well as ensuring the delivery of exceptional customer service experience for our members and customers of Calgary Co-op. The Pharmacy Assistant position will be responsible for providing specialized pharmaceutical care to patients receiving specialty medications, including biologics and to ensure safe and effective therapy for patients with complex medical conditions.

Where you’ll be focusing (your day to day):

• Medication Order Processing: Assist in processing specialty medication orders, including verifying prescription details, patient information, and insurance coverage.
• Prior Authorization Assistance: Collaborate with pharmacists and healthcare providers to help obtain prior authorizations for specialty medications, ensuring patients have timely access to their prescribed treatments.
• Patient Communication: Communicate with patients to answer inquiries, book appointments and provide exceptional customer service.
• Billing and Reimbursement Support: Assist with insurance claims processing and billing tasks related to specialty medications, ensuring accurate documentation for reimbursement.
• Medication Adherence Support: Work closely with patients to promote medication adherence through timely refill reminders and educational materials.
• Pharmacy Software Utilization: Utilize pharmacy software systems for data entry, prescription processing, and patient record management.
• Collaborative Teamwork: Work as part of a multidisciplinary team, collaborating with pharmacists, clinical pharmacists and pharmacy staff at store level.
• Crossover duties at out Compliance Packaging Centre.
• Participate in the development and action of yearly competency performance work plan(s) and development action plan(s).

What you will need (Requirements):

• Grade 12 education or acceptable combination of experience and education.
• Pass the Calgary Co-op Pharmacy Assistant test.
• Completed a recognized Pharmacy Assistant Program (preferred)
• Experience working in Specialty pharmacy (preferred)
• Proficiency and competence with Microsoft Office applications
• Prior experience in a specialty pharmacy or healthcare setting dealing with complex medications is an advantage
• Excellent communication and customer service skills to interact effectively with patients and healthcare professionals
• Ability to work in a fast-paced environment, handling multiple tasks efficiently
• Written communication skills, including the ability to write in a clear and concise manner to peers, managers, and customers. Should have a good understanding of word, excel and PowerPoint applications

We offer:

Calgary Co-op takes pride in providing more than just an attractive compensation and benefits plan, as well as an industry leading pension plan and recognition program.

• A competitive total compensation package that includes incentive plan
• We offer a comprehensive benefits program including:
  
  Sick leave, Medical, dental, prescription drug, and vision coverage for you and your family
• Pension plan after 1 – 2 years
• Employee Discount Program
• Ongoing In-House Training & Education Courses
• Flexible work life arrangements to meet your lifestyle needs
• Employee career development assistance Program
• Employee Recognition Program
• Community involvement opportunities

ABOUT CALGARY COOP

www.calgarycoop.com

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however only those applicants considered for an interview will be contacted.