Job Description

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.
CareRx is looking for a Pharmacy Assistant (Pharmacy Software/ Kroll Data Entry) - Central On-Call Support Hybrid to provide after-hours support for emergency calls from Long-Term Care nursing home clients across British Columbia. Under the direction of the Regional Director, this role involves responding to on-call inquiries, supporting clinical and operational tasks, completing data entry, and coordinating with team members to ensure timely and accurate service delivery.
In addition to on-call responsibilities, this role provides operational support within the dispensary during scheduled in-pharmacy hours. Duties may include general dispensary tasks, workflow support, and other assigned projects as needed. Scheduled workdays and hours may vary based on operational requirements.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule Offers a healthy work-life balance with predictable hours.

Focus on Care Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

• Participating in phone support for nursing customers, support emergency requests / questions including computer entry, triage of new orders, clinical question management and supporting with logistical coordination questions.
• Data Entry Support
  o Create new resident profiles
  o Complete batch and routine billing activities
  o Complete new prescription and changes to medication entry
  o Complete continuation of therapy prescription entry
• Pharmacy Site Support
  • On site requirement – be onsite on weekends and / or as required at the Burnaby location (8525 Commerce Court) to complete non-regulated pharmacy activities.
  • Support with other activities as designated.
• Project Support
  • Support with pharmacy specific and regional projects in a non-regulated capacity.
  • Activities include data entry, updating files, pharmacy management software data quality or support for data entry process changes requiring updates to resident profiles.

What You Will Bring to The Team:

• Minimum 1 year of pharmacy experience preferred
• Experience in a Long-Term Care pharmacy environment is preferred
• Experience with Kroll is a requirement. Experience with Kroll LTC modules is an asset.
• Experience with eMAR is an asset.
• Experience troubleshooting basic prescription and delivery questions an asset.
• Patient care and member service skills are required.

Behavioural Competencies

• Must be detail-oriented, self-motivated and organized
• Demonstrates time management, organizational skills, high degree of accuracy and thoroughness
• Ability to work in a team as well as independently with minimal supervision
• Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner
• Ability to prioritize workload and possess excellent time management skills
• Excellent ability to make strategic decisions in compliance with organizational goals
• Ability to lead, take charge, offer opinions and direction
• Ability to maintain candor and professionalism during conflict resolution

See what one of our current Pharmacy Assistants has to say about working at CareRx

"Since joining CareRx 1.5 years ago, I’ve had the chance to take on new challenges and grow in my role. The support and encouragement from the team have made a big difference in my development personally and professionally. There’s a strong sense of community here, with a great balance of hard work and celebration. Whether it’s team events, daily tasks, or recognition, CareRx truly values its employees and creates a positive environment to thrive in."

Compensation Range $22-24/hour. Actual pay rate will be based on the individual candidate’s credentials and experience.
Location: This is on-site role at our 8525 Commerce Court, Burnaby (a 3-minute walk from the Production Way Skytrain), and follows a five-day workweek with weekend’s rotation.
Working Hours and Shift Timings: Thursday, Friday and Monday: 4pm to 12am working from home, Saturday and Sunday: 10am-6pm working on site
Opportunity: This is a current existing position
AI Disclosure: CareRx does not use AI to screen candidates

Application Process
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.