Job Description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our national pharmacy team is proudly Canadian, with pharmacies from coast to coast in our various banners. Depending on your province you would recognize us as Sobeys, Safeway, Thrifty Foods, Foodland, Lawtons Drugs or FreshCo.

Ready to Make an impact?

• Acts in the patient’s best interest to implement and support patient-centered care through professional scope of practice and team delivery of company programs to drive patient experience
• Inspires a positive, patient-focused culture and ongoing customer experience KPI enhancements
• Provides feedback to the team on customer/patient interactions; ensuring the team reacts quickly and effectively to resolve complaints, and collaborate on preventing repeat customer complaints
• Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations.
• Focuses on achieving excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state mgmt., medication reviews, health risk assessments, injections/vaccines etc.)
• Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations.
• Ensures prescription safety prioritizing technical functions to Pharmacy Registered Technicians and Assistants as required
• Initiates care plans, follow up, and completes proper documentation
• Collects relevant patient, drug, and disease information
• Identification of actual and potential drug related problems through completion of medication reviews
• Monitors medication adherence
• Provides patient counselling and education for new therapy to patients/caregivers; tailoring to the needs and concerns of the patient (i.e., literacy, hearing loss, privacy, etc.)
• Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs
• Maintains current knowledge of pharmacy practice, regulatory requirements, and industry trends/developments; attend training as required
• Provides superior customer service to every customer
• Participates in professional programs and collaborates with colleagues to provide excellence in health & wellness services to all patients
• Manages the selection, onboarding, training and development, and performance management
• Adheres to all regulatory requirements, Company policies, processes, and procedures (e.g., OHS, Loss Prevention, CQI); responsible to train all direct reports and ensures adherence
• Supports and fosters effective relationships with provincial Pharmacy Association and college regulatory personnel where required
• Supports and Fosters effective relationships with Pharmacy Managers, Registered Pharmacy Technicians, and Assistants in assigned territory
• Collaborates with Relief Coordinator and Pharmacy District Manager Collaborates with colleagues to share best practices to continually enhance the patient experience

Here’s where you’ll be focusing:

• Engage with Pharmacy Managers and teams at our 8 Community Pharmacy Primary Care Clinics
• Host monthly meetings with CPPCC teams, help to coach CPPCC teams on best practices and viability
• Review financials for each clinic and advise on improvements
• Follows through on commitments and make sure others do the same
• Acts with a clear sense of ownership
• Takes personal responsibility for decision, actions, and failures
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Designs feedback loops into work

TEAM BUILDER

• Work cooperatively with others across the organization to achieve shared objectives
• Represents own interests while being fair to others and their areas
• Partners with others to get the work done. Credits others for their contributions and accomplishments
• Gains trust and support of others

MANAGE CHANGE

• Deals comfortably with the uncertainty of change. Effectively handles risk.
• Can decide and act without the total picture. Is calm and productive, even when things are up in the air
• Deals constructively with problems that do not have clear solutions or outcomes

DAY TO DAY OPERATIONS

• Readily takes action on challenges, without unnecessary planning and identifies opportunities
• Displays a can-do attitude in good and bad times. Steps up to handle tough issues

DEVELOPS TALENT

• Places a high priority on developing others
• Develops others through coaching, feedback, exposure, and stretch assignments
• Aligns employee career development goals with organizational objectives
• Encourages people to accept developmental moves

What you have to offer:

• Bachelor of Science in Pharmacy from a recognized institution.
• Must be a Licensed Pharmacist, in good standing, in the province of responsibility
• Injection and First Aid certified
• Minimum of 2 years’ experience as a licensed pharmacist
• Kroll software experience is preferred

Learn more about our story and culture:

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.