Job Description

Job Details: Level: Entry,

Job Location: Colville Pharmacy - Colville, WA 99114,

Position Type: Full Time, Education Level: None,

Salary Range: $18.46 - $23.61 Hourly,

Job Shift: Day, Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities
• The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job

Improve the overall health of the communities we serve by assisting the Pharmacist in providing customer service to patients as follows:

Essential Duties and Responsibilities

• Immediately greets patients, determines their needs and relays appropriate information to Pharmacist/Pharmacy Technician
• Collects insurance co-pays, if applicable, verifies patient demographic information
• Operates cash register and reconcile daily receipts within established guidelines as directed
• Directs patients to pharmacist on all new prescriptions for counselling and refills when the pharmacist deems necessary.
• Professionally answers telephone calls within established guidelines; takes messages and/or refers callers to appropriate individuals
• Handles mail, correspondence, copying and filing for all other Pharmacy staff
• Assists with refills as assigned
• Performs other duties as assigned.
• Travel may be required.

Qualifications: Qualifications:

Education/Experience • Needs to have a high school diploma or equivalent. Customer service and telephone skills preferred. Must have a valid Washington State Pharmacy Assistant license

Skills: Computer skills required. Ability to learn new software and other office tools. Ability to spell

accurately. Able to clearly communicate information to patients and gather information from patients.

Must have basic math skills to calculate patient payments.

Physical Demands

Front Office staff are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required

to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs

1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking/ hearing occurs over 2/3rds of the day. Lifting up to 10 lbs occurs occasionally, while 25-50 lbs occurs infrequently.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.