Job Description

Why Patients Need You

The Director, PGS Learning Partner, Americas is a senior individual contributor and recognized subject matter expert responsible for shaping and advancing learning, organizational capability, and Personnel and Training Management strategies across the Americas and broader PGS network.

The role serves as a strategic learning and capability partner to the Quality, Safety and Environmental Operations (QSEO) leadership team, translating business strategy, quality priorities, regulatory expectations, emerging technologies, and workforce needs into scalable solutions that strengthen organizational capability and performance.

The Director serves as the Local Process Owner (LPO) for Personnel and Training Management for Above-Site QSEO and represents QSEO on the L2 Personnel and Training Management Process Centric Team (PCT). The role also serves as the regional L2 PCT Leader and proxy for the Personnel & Training Management Global Process Owner (GPO), providing strategic and technical leadership for the design, governance, deployment, performance, and continuous improvement of the L2 process and associated sub-processes.

Operating with a high degree of autonomy, the Director leads complex, cross-functional and cross-regional initiatives, evaluates systemic risks and opportunities, and provides authoritative guidance on matters requiring significant judgment and expertise. The role establishes direction and achieves results primarily through expertise, collaboration, and influence rather than formal reporting authority.

The Director routinely partners with and influences Senior Director and Vice President-level stakeholders and serves as a trusted advisor to senior leaders, Global Process Owners, Learning Partners, LPOs, PX, Digital, Quality, and other enterprise stakeholders.

How You Will Achieve It

Strategic Learning and Organizational Capability Leadership

• Serve as a strategic advisor to QSEO leadership, translating business, quality, regulatory, technology, and workforce priorities into forward-looking learning and organizational capability strategies.
• Anticipate evolving organizational capability requirements and establish strategies that prepare the organization for future business, regulatory, quality, and technology needs.
• Independently assess complex or ambiguous organizational and performance challenges, integrate multiple sources of information, and recommend solutions addressing systemic issues and longer-term capability needs.
• Provide strategic consultation to senior leaders on complex learning, capability, compliance, and performance issues requiring significant judgment and cross-functional alignment.
• Influence the evolution of global learning strategies and training portfolios based on emerging business, technical, regulatory, and organizational requirements.
• Partner with PX and other enterprise functions to integrate technical capabilities, leadership behaviors, mindsets, digital capabilities, and organizational effectiveness into comprehensive capability strategies.
• Identify and advance opportunities for simplification, standardization, innovation, and continuous improvement across the organization.

Personnel and Training Management Process Leadership

• Provide strategic and technical leadership for Personnel and Training Management processes supporting Above-Site QSEO and the Americas network.
• Serve as LPO and regional L2 PCT Leader, translating global requirements into effective, sustainable, and risk-based approaches for regional and functional implementation.
• Serve as a proxy for the Personnel & Training Management GPO, as appropriate, and contribute to global process strategy, governance, and decision-making.
• Provide strategic oversight for processes governing personnel qualification, job descriptions, curricula, training requirements, and associated documentation.
• Ensure appropriate alignment among organizational roles, process responsibilities, colleague capability expectations, and required training curricula.
• Provide governance and oversight for curriculum lifecycle management, including implementation, content review, revision, and obsolescence.
• Partner with Process Owners, curriculum owners, Digital, system administrators, and other stakeholders to resolve complex process and system issues and identify opportunities for process transformation.
• Establish, monitor, and interpret metrics and indicators of process health, performance, effectiveness, and compliance.
• Use data and trends to identify emerging systemic risks or opportunities and determine appropriate interventions, improvement strategies, or escalation.
• Provide subject matter expertise regarding trainer qualification, training administration, waivers, substitutes, recognition of prior learning, and other complex Personnel and Training Management matters.
• Advise People Leaders regarding their accountabilities for colleague qualification, learning, and training management.

L2 Quality Management Process Learning Strategy

• Provide strategic leadership for Learning Needs Assessments associated with assigned L2 Quality Management Processes in partnership with Global Process Owners and other key stakeholders.
• Review and approve Learning Needs Assessments to ensure proposed strategies appropriately address process, quality, compliance, capability, and performance requirements.
• Determine appropriate learning and performance-support strategies based on organizational impact, risk, complexity, learner requirements, and expected business outcomes.
• Lead the development of scalable training, learning, knowledge-management, and performance-support solutions using contemporary instructional design and performance-consulting practices.
• Partner with Global Process Owners, subject matter experts, and Learning colleagues to establish effective global PLA items and role-based curricula.
• Provide governance and strategic oversight for LNA deployment requirements and associated deployment matrices.
• Establish transition strategies with Global Process Owners, including approaches for recognition of prior learning, waivers, and substitutes.
• Identify opportunities to leverage digital technologies, automation, data, and emerging learning approaches to improve learning effectiveness, efficiency, and colleague experience.

Regional and Global Leadership

• Serve as a recognized subject matter expert and trusted advisor to senior leaders, Learning Partners, LPOs, Global Process Owners, and other stakeholders.
• Monitor relevant regulatory expectations, quality trends, inspection outcomes, industry developments, and emerging technologies and evaluate their implications for personnel, training, and capability strategies.
• Provide expert guidance before, during, and following regulatory inspections, including interpretation of training-related observations and assessment of potential systemic implications.
• Translate insights from inspections, audits, quality events, performance data, and external developments into sustainable improvements across the network.
• Lead complex initiatives spanning multiple functions, sites, stakeholder groups, or regions and drive alignment across differing organizational priorities.
• Influence the digital strategy and roadmap for Personnel and Training Management, identifying opportunities to strengthen data quality, efficiency, compliance, standardization, scalability, and user experience.
• Partner with the GPO and PCT network to maintain and continuously evolve the global L2 Personnel and Training Management Process.
• Provide coaching, mentoring, and technical leadership to LPOs, Learning colleagues, and other stakeholders, strengthening organizational capability without direct supervisory responsibility.
• Facilitate internal and external benchmarking to identify emerging practices and maintain robust, forward-looking Personnel and Training Management processes.
• Represent Pfizer, as appropriate, as a subject matter expert at external pharmaceutical, quality, regulatory, learning, or industry forums.

Qualifications

Must-Have

• Applicant must have a bachelor's degree with 8 years of experience; OR a master's degree with 7 years of experience; OR a PhD with 5+ years of experience
• Significant experience operating as a senior individual contributor with accountability for complex, cross-functional, regional, or global programs, processes, or outcomes.
• Strong knowledge of pharmaceutical manufacturing, quality systems, regulatory compliance, and GxP requirements.
• Demonstrated ability to translate business and organizational priorities into strategic learning, capability, process, or performance solutions.
• Demonstrated ability to operate independently in complex and ambiguous environments, integrate multiple perspectives, assess risk and trade-offs, and determine appropriate recommendations or courses of action.
• Demonstrated success leading significant initiatives across functional, organizational, or geographic boundaries.
• Demonstrated ability to establish direction, align stakeholders, and drive results through expertise and influence without direct reporting authority.
• Strong strategic, analytical, and critical-thinking capabilities, including the ability to synthesize business information, quality signals, performance data, and external trends to identify systemic risks and opportunities.
• Demonstrated expertise in organizational capability, learning strategy, performance consulting, process governance, quality systems, operational excellence, or related disciplines.
• Strong executive communication, consultation, and influencing skills, including demonstrated effectiveness engaging Senior Director and Vice President-level stakeholders.
• Demonstrated ability to constructively challenge established approaches and develop innovative, sustainable, and scalable solutions.
• Ability to establish credibility as a subject matter expert with senior internal and external stakeholders.
• Strong understanding of evolving regulatory and industry expectations affecting personnel qualification, training, knowledge management, and organizational capability.
• Demonstrated ability to coach, mentor, and build the capability of others without formal people-management responsibility.
• Demonstrated effectiveness operating across functions, cultures, geographies, and organizational boundaries in a highly matrixed environment.

Nice-to-Have

• Bachelor's degree in education, learning and development, instructional design, life sciences, quality, business, organizational development, or a related discipline.
• 10+ years of relevant experience in learning and development, pharmaceutical quality, manufacturing, organizational capability, process management, or a related discipline.
• Master's degree in education, organizational development, instructional design, life sciences, quality, business, or a related discipline.
• Advanced knowledge of instructional systems design, performance consulting, adult learning, human error reduction, knowledge management, learning technologies, and learning effectiveness.
• Significant experience with personnel qualification and training processes within a regulated pharmaceutical, biotechnology, or other GxP environment.
• Experience operating in a global or regional network role requiring integration of enterprise, regional, functional, and site priorities.
• Experience leading significant organizational capability, quality-system, process-transformation, learning, or digital initiatives.
• Experience leveraging analytics, technology, automation, or emerging digital capabilities to improve organizational capability, learning effectiveness, process performance, or colleague experience.
• Experience supporting regulatory inspections and translating inspection or audit observations into sustainable systemic improvements.
• External industry participation or demonstrated thought leadership in pharmaceutical quality, regulatory compliance, learning, organizational capability, or related disciplines.

PHYSICAL/MENTAL REQUIREMENTS

• Ability to perform work in a professional office, manufacturing-support, and virtual environment using standard computer and communication technologies.
• Ability to communicate effectively through written, verbal, and virtual channels with colleagues and leaders across multiple functions, cultures, and geographic regions.
• Ability to analyze and synthesize complex business, technical, quality, regulatory, and performance information and exercise sound independent judgment.
• Ability to manage multiple complex priorities simultaneously, appropriately assess risk and urgency, and adapt to evolving business requirements.
• Ability to maintain focus and effectiveness when addressing complex, sensitive, or time-critical business and quality matters.
• Ability to facilitate and participate in meetings, workshops, presentations, and discussions with geographically dispersed stakeholders.
• Ability to work effectively in a highly matrixed, collaborative environment where outcomes frequently depend on influence rather than formal authority.
• Ability to work at a computer for extended periods and utilize standard business and learning technologies required to perform the role.
• Ability to travel, as required, to Pfizer sites and other business locations.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Travel up to 10%, based on business needs.
• Position is primarily aligned to a standard Monday through Friday work schedule.
• Flexibility is required to collaborate across global time zones and participate in meetings or business activities outside normal working hours when necessary.
• Flexibility may be required to support manufacturing, quality, regulatory inspection, or other significant operational matters outside standard business hours.
• Work may include periodic presence in manufacturing or other controlled environments in accordance with applicable site requirements.

Other Job Details:

• Last day to apply: November 12th
• Work Location Assignment: Hybrid

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Manufacturing