Job Description

Vets4Pets Fort Kinnaird are hiring!

Role: Pet Health Advisor (PHA) – a fresh, modern way of managing the client journey in our clinic.
Location Vets4Pets Fort Kinnaird, Edinburgh

If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.

The essentials

Hours: 35 hours per week, including evenings and weekends.
Typically this looks like:

• 3 full days per week 8.30am–7pm (days vary on the rota)
• 1 in 3 weekends (shorter hours)
• • Saturday 9–6
  • Sunday 10–4
  • Flexibility, rota changes and absence cover are part of the role.
  • Overtime: expected

Pay: Starting salary £12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.

You’ll need:

• Experience in client-facing roles (essential)
• A professional appearance
• Confidence with computers, emails, software and digital comms

Why this role exists

This isn’t a standard reception job.

Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team—helping clients feel informed, supported and genuinely cared for.

Who you are (on your best day - and your busy day)

You’re someone who:

• Stays calm, composed and kind when emotions are high
• Is warm, confident and professional face-to-face
• Has an excellent telephone manner
• Enjoys problem-solving and finds satisfaction in getting things right
• Likes improving how a service works—not just doing the same thing forever
• Can move quickly between priorities without losing quality

You care deeply about the client experience, but you also understand that great care needs great systems behind it.

What a typical day looks like

Your day will be varied, lively and purposeful.

You’ll work across two key areas:

1. 1. Front-of-clinic client care

You will:

• Welcome clients and pets
• Answer questions clearly and confidently
• Register new clients
• Support existing clients with everything they need
• Bring a smart, positive, reassuring presence to the front of house

This part of the role needs a friendly, polished, proactive version of you.

2 Telephony + digital client support

You will:

• Handle calls and digital communications
• Troubleshoot client queries
• Liaise closely with the clinical team
• Keep things organised, efficient and well-documented

This part of the role needs your structure, momentum and excellent communication.

You’ll also support:

• Admin tasks
• Team projects
• Process development
• Day-to-day clinic teamwork

Full training and ongoing support are provided on the job.

This role would suit

• Someone from the veterinary sector who wants to build a career on the client-care side
• Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
• A people-person who also loves animals and enjoys building trust during difficult moments

What you get in return

You’ll join a supportive, friendly team where your role genuinely matters.

Benefits include:

• Pension scheme
• 20% discount at The Vet Group, Pets at Home and the Groom Room
• Access to wider discounts and cashback offers
• CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
• Additional surgery-based benefits (shared on application)

Does this sound like you?

Get in touch today!

Please send:

• Your CV
• A short covering letter telling us why you’d be great for this role

Email your application to Kasia.dowhanreid@vets4pets.com

Vets4Pets is an equal opportunities employer.
We look forward to hearing from you.