Job Description

About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing. With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

How we'll thrive together

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Your New Role

As a Pet Insurance Claims Specialist, you’ll be the reassuring voice our customers hear when they need us most. With empathy and professionalism, you’ll guide them through the claims process, ensuring clarity, compassion and confidence at every step.

You’ll:

• Manage your own portfolio of pet insurance claims with a proactive, customer-first mindset
• Apply sound judgement to assess claim complexity and determine the best course of action
• Maintain a strong financial lens while upholding our claims guidelines and service standards
• Support your team with training, mentoring and workload sharing when needed
• Build collaborative relationships across internal teams to deliver seamless service

About You

You are purpose-driven, detail-oriented and thrive in a fast-paced, people-focused environment. You might be:

• An experienced claims professional with a background in insurance claims handling
• An insurance professional looking to deepen your claims expertise in a specialist role
• Someone with strong customer service experience and exposure to claims processes, policy interpretation or case management, ready to step into a claims-focused position

You’re known for your:

• Strong communication and relationship-building skills
• Ability to juggle multiple priorities with care and precision
• Financial awareness and proactive problem-solving
• Team spirit and ability to work independently

What We Offer

• Hybrid working: 2 days in-office, 3 days remote
• Exclusive staff discounts with leading retailers
• Employee Assistance Program with innovative wellbeing support
• Health & wellbeing initiatives to help you thrive

Next Steps

If you’re looking for a role where your work truly matters – and where your growth is supported – start a conversation with us today.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.