Job Description

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

The Pet Care Supervisor must have excellent communication skills, organizational ability, and working knowledge of computer systems. Must possess leadership qualities, a pleasant personality, a neat appearance, and enjoy working with the public and pets. The Pet Care Supervisor will assist in managing inventory and supplies and promoting and enforcing policies and procedures. Must be able to prioritize tasks. Supervises support functions and departments of the Kennel's operation, including pet facilities, grounds, and laundry. The Pet Care Supervisor must maintain knowledge of new policies, programs, and equipment in the pet industry.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Supervises daily lodging and pet care operations.
• Supervises Pet Care Associates
• Provides training for all Pet Care Associates
• Instructs Pet Care Associates in providing quality customer service,
• Responsible for completion of general housekeeping and other kennel duties, as determined by the Manager.
• Requires that all safety procedures regarding the use of chemicals and equipment are followed.
• Make certain that all kennel pet care and cleaning follow the written procedures.
• Provides a safe working environment for Pet Care Associates
• Performs all pre-entry and departure pet evaluations.
• Ensures that pet-related activities are performed.
• Review scheduling of Pet Care Associates to ensure proper coverage.
• Communicate with Front Desk regarding the current and upcoming Check In’s and Check Out’s, Grooming and Scheduled Services
• Answers “Pet Check” calls
• Administration of all Pet medications
• Ensures that all pet care is properly documented.
• Performs daily Veterinarian Tech review of pets.
• Ensures the safety of all the pets that stay at the Wooflands.
• The schedule includes days, evenings, weekends, and Holidays.
• Ability to act as Manager if there is not management on duty in regard to management of team and clients.
• Able to address and resolve customer concerns.
• Ability to address disciplinary matters while manager is not on duty, including issuing write-ups.
• Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Candidate must have a high energy level.
• Possesses a High School Diploma and is pursuing and advancing their education.
• At least one year of prior experience in the Pet Care Industry
• Have a genuine interest in the pet care profession.
• Must have a willingness to learn.
• Have a high energy level for hiking, playing with, and entertaining dogs and cats.
• Possess basic computer skills.
• Candidate must be able to speak English.
• Be in good physical condition.
• Must be able to do heavy cleaning and lifting.
• Must be able to lift and carry 50 lbs.
• Frequent standing, squatting, bending, lifting, and carrying are required.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.