Job Description

1. Lead, motivate, and mentor a team of Service Technicians through daily instruction and field support to ensure peak performance and professional growth.
2. Manage daily service delivery by monitoring technician work volumes, enforcing work schedules, and optimizing route and zone efficiency.
3. Conduct rigorous site audits and quarterly reports to ensure service excellence, proper housekeeping, and adherence to Integrated Pest Management standards.
4. Direct the onboarding and ongoing training of staff regarding pesticide application, equipment maintenance, and advanced pest control techniques.
5. Enforce strict adherence to the company’s Safety and Personal Codes, ensuring all field activities comply with the official Technical Handbook.
6. Oversee the security, maintenance, and roadworthiness of the service fleet while ensuring technicians are fully equipped with required tools and pesticides.
7. Proactively handle customer complaints and "Call Backs," visiting new commercial clients to ensure satisfaction and high retention rates.
8. Personally inspect and resolve persistent or high-level infestations that require expert intervention beyond standard technician capabilities.
9. Plan and execute large-scale treatments by effectively organizing labor, equipment, and logistics for maximum efficiency.
10. Ensure all digital service records (Service Trak) are accurate and assist the finance team with account reconciliations and the collection of outstanding balances.

Requirements

• Education: Diploma in Biology, Agriculture, or Environmental Health, Operations Management is highly preferred for supervisory roles.
• Driver’s License: A valid Jamaican Driver’s License with a clean traffic record is essential for overseeing mobile service teams. The ability to drive stick shift (manual) is a plus.

• Technical Field Work: A minimum of 3–5 years of hands-on experience in the Jamaican pest control industry or similar role is a plus.
• Leadership Experience: At least 1–2 years in leadership / supervisor role such as a "Lead Technician" or "Junior Supervisor position is a plus.