Job Description

Title of Job: Personal Support Worker (Bargaining Unit Position)

Date: October 5, 2026

Closing Date: October 19, 2026

Location: Toronto, ON - St Anne's Place

Compensation: $24.63/hr

Hours of Work: as needed

Work Type: Onsite

Job ID: 11029581

Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary:

At St. Anne’s Place, we provide specialized assisted living support tailored to the unique needs of vulnerable older adults with complex requirements. Our personalized services ensure that each resident can live safely and healthily within the community as they age. Our primary aim is to delay or even eliminate the need for institutional care for as long as possible. Our program provides 24/7 care through our dedicated Personal Support Workers team. We offer a range of services including personal care assistance, essential housekeeping, laundry services, medication support, and appointment escorts. Our in-house Psychogeriatric Case Managers deliver personalized one-on-one support, care coordination, crisis intervention, system navigation, and client advocacy. They connect clients with the necessary services to help them become healthier, happier, and as independent as possible. St. Anne’s offers a comprehensive meal service, with a delicious main meal served daily at noon, and breakfast and supper available for purchase. Residents can choose to opt into the full meal program or select individual meals.

Additionally, St. Anne’s Life Enrichment program is designed to enhance mental, physical, and spiritual health through social interaction and a sense of belonging within a welcoming and supportive community. This program provides residents with numerous opportunities to enjoy life, try new activities, and become part of a vibrant community. From summer BBQs to holiday celebrations, we strive to cater to the interests of our residents. St. Anne’s Place is a 112-unit high-rise located on Dufferin Street near Dundas Street, providing affordable housing through self-contained studio and one-bedroom apartments. The top floor boasts a bright solarium and a dining room with panoramic city views. On the main floor, you’ll find a cozy lounge area perfect for meeting friends in the café space. Additionally, there is an on-site doctor’s office and a convenient laundromat. Enjoy the convenience of numerous shops and restaurants just a short stroll away. St. Anne’s Place is easily accessible via TTC, with Dufferin Mall and Trinity Bellwood’s Park only a quick ride away. St. Anne’s Place offers a pathway to recovery and independence for the most vulnerable

Job Summary:

The Personal Support Worker (PSW) is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the clients with mental health and/or addictions challenges. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

What You Will Do:

• Client Care & Support: Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
• Activities of Daily Living (ADLs): Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
• Client Engagement & Empowerment: Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
• Behavioral & Emotional Support: Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
• Safety & Emergency Response: Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
• Medication & Clinical Support: Follow established medication protocols, support self-administration programs, and collaborate with healthcare providers to ensure safe practices.
• Documentation & Team Collaboration: Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
• Program & Operational Support: Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
• Flexibility & Shift Coverage: Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
• Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.

What You Bring:

• Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
• Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
• Knowledge of medication administration, health conditions, and psychiatric care.
• Current First Aid and CPR certification.
• Experience coordinating social and recreational activities is an asset.
• Strong skills in assessment, problem-solving, and crisis intervention.
• Ability to engage clients in a positive, respectful, and supportive manner.
• Ability to work collaboratively within a multidisciplinary team.
• Effective verbal and written communication skills.
• Demonstrated creativity, flexibility, and adaptability.
• Proficiency with basic computer applications.
• A valid Ontario Driver’s License is preferred.

Work Environment:

• Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
• Since the position involves working in clients’ own homes, staff may be subjected to second hand smoke while performing their job duties.

What We Offer:

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.