Job Description

Title of Job: Personal Support Worker (Bargaining Unit Position)
Date: August 12, 2026
Closing Date: August 26, 2026
Location: Orillia, ON - Assisted Living Hub and Spoke - Orillia
Compensation: $53,776 - $55,109 Annually Prorated
Work Type: Onsite
Job ID: 10965234
Existing or New Position: Existing

Program Summary:
The LOFT Assisted Living Hub and Spoke Orillia program provides specialized support to vulnerable and at-risk older adults with complex physical health challenges, mental health challenges, addictions or
cognitive impairment. The program supports each client’s individual needs so they can live safely and in good health in the community as they continue to age. The program helps provide stability to individuals in the surrounding community, helps reduce unnecessary or avoidable ED visits and reduces the length of stay in hospital. The program works with each client on an individualized client care plan based on their wants, needs, and strengths. Additionally, LOFT staff utilize a standardized assessment tool called the RAICHA to highlight and mitigate risk for decline in the client’s health. The Program Coordinator and Psychogeriatric Case Manager work collaboratively with clients to identify and mitigate barriers that affect their physical and mental health, integrating social determinants of health into their practice. The LOFT Assisted Living Hub and Spoke Orillia program is a community-based program that provides care coordination, case management and personal support. The team can also provide access to specialized services for mental health and addictions and emergency response planning and equipment. Services may be provided up to 5 hours a week for as long as each client requires support.

The Personal Support Worker (PSW) is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living in the multi-sites under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

What You Will Do:

• Client Care & Support: Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
• Activities of Daily Living (ADLs): Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
• Client Engagement & Empowerment: Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
• Behavioral & Emotional Support: Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
• Safety & Emergency Response: Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
• Medication & Clinical Support: Follow established medication protocols, support self-administration programs, and collaborate with healthcare providers to ensure safe practices.
• Documentation & Team Collaboration: Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
• Program & Operational Support: Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
• Flexibility & Shift Coverage: Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
• Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.

What You Bring:

• Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
• Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
• Knowledge of medication administration, health conditions, and psychiatric care.
• Current First Aid and CPR certification.
• Experience coordinating social and recreational activities is an asset.
• Strong skills in assessment, problem-solving, and crisis intervention.
• Ability to engage clients in a positive, respectful, and supportive manner.
• Ability to work collaboratively within a multidisciplinary team.
• Effective verbal and written communication skills.
• Demonstrated creativity, flexibility, and adaptability.
• Proficiency with basic computer applications.
• A valid Ontario Driver’s License is preferred.

Work Environment:

• Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
• Since the position involves working in clients’ own homes, staff may be subjected to second hand smoke while performing their job duties.
• Staff will be required to work rotating shifts as scheduled by the program.

What We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.