Job Description

Title of Job: Personal Support Worker
Date: March 30, 2026
Closing Date: April 13, 2026
Location: Orillia, ON - Back to Home Orillia
Compensation: $52,109 - $53,400 Annually Prorated
Contract Duration: until October 31, 2027
Work Type: Onsite
Job ID: 10699208
Existing or New Positions: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

The Personal Support Worker (PSW) is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living in the multi-sites under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

What You Will Do:

• Assist clients with physical and mental health needs by fostering respectful relationships, supporting daily living activities, managing medical and behavioral issues, facilitating social engagement, and maintaining accurate care documentation in collaboration with the support team.
• Maintain safety and security by responding to emergencies, documenting incidents, ensuring client well-being through regular interaction
• Oversee site-specific medical responsibilities by monitoring the medication program, ensuring proper storage and documentation, and collaborating with physicians, pharmacists, and program staff to resolve any issues.
• Coordinate and participate in social and recreational activities by attending planning meetings, maintaining participant records, ensuring equipment readiness, communicating client absences, leading outings, including driving clients
• Perform various operational and support duties by managing communications, maintaining daily residence operations, coordinating emergency evacuations, participating in meetings and training, working rotating shifts across housing sites, and accepting delegated tasks from senior staff to ensure smooth program delivery.
• Other ad-hoc tasks as assigned by the program manager

What You Bring:

• A diploma / certificate or above in Human Services, Gerontology or Personal Support Worker from a recognized college or university is preferred
• First Aid and CPR training
• Experience with clients with unique special needs including cognitive impairment and/or mental health issues.
• Knowledge of medication, general health and psychiatric conditions
• Ability to organize activities and work with individuals and groups in the areas of assessment, problem solving and crisis management;
• Ability to interact with clients in a positive and supportive manner;
• Demonstrated ability to work with multi-disciplinary professionals and other staff in a team environment.
• Good oral and written English skills.
• Computer skills are required
• Possession of a valid Ontario Driver's License preferred;

Work Environment:

• Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.)
• Since the position involves working in client/client/member’s own homes, staff may be subjected to second hand smoke while performing their job duties.
• In addition staff will be required to work rotating shifts as scheduled by the program
• Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke.
• A car is not a requirement of the position however driving for prolonged periods of time with frequent stops is an essential part of the job.

What We Offer:

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.