Stone Hendricks Group

Personal Lines CSR

Stone Hendricks Group  •  $50k - $65k/yr  •  Alabama (Onsite)  •  13 days ago
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Job Description

Personal Lines CSR

Department: Insurance & Financial Services

Employment Type: Full Time

Location: Alabama

Compensation: $50,000 - $65,000 / year


This position is responsible for providing assistance to producers in handling and processing of new and renewal business, as well as providing in-house customer service to clients as assigned and requested.

Key Responsibilities

  • Coordinate expirations with producer and/or account executive to obtain renewal and/or new business information. Maintain expiration control log.
  • Market new and renewal business, determine premiums, prepare presentation packets and maintain underwriting and marketing information by carrier.
  • Check new and renewal policies for accuracy in rating, typing, coverages, signatures, and input these transactions to generate billing invoices. Ensure that these items are delivered and/or mailed to client.
  • Receive phone calls and/or emails from clients and companies regarding insurance, claims, or administrative problems, and comply with the requests and/or refer to the producer only when necessary.
  • Maintain a suspense system to follow up on outstanding orders, correspondence, reports, and follow up on overdue and suspense items.
  • Be familiar with and follow agency E&O guidelines.
  • Maintain electronic and/or paper files in an orderly, up-to-date manner.
  • Perform special projects at management's request.

Skills, Knowledge and Expertise

Looking for an industry experienced customer service representative/account manager. Ohio insurance license preferred but not required. Must be a self-starter with good communication skills, both verbal and written.
Experience level: 2 years (preferred but not required)

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Stone Hendricks Group

About Stone Hendricks Group

Helping Businesses Grow by Connecting Talent with Opportunity

At Stone Hendricks Group, we believe that a company’s success is driven by its people. As a Client Partnership Specialist, my role is to bridge the gap between businesses and top-tier talent, ensuring that every hire contributes to innovation, efficiency, and long-term success.

A Strategic Approach to Recruitment

Our approach goes beyond simply filling roles—we focus on building teams that align with your company’s vision, culture, and long-term objectives. With access to a broad network of professionals across industries, we don’t just match resumes to job descriptions; we match people to purpose.

A Proven Process with Proven Results

*Industry Expertise: Our deep industry connections and proprietary search technology allow us to deliver highly qualified, pre-screened candidates.

*Tailored Talent Solutions: We customize searches based on your company’s specific needs, ensuring alignment in skills, culture, and values.

*Speed & Precision: Our data-driven recruitment process and extensive candidate pipeline mean we can provide hire-ready professionals faster than traditional search methods.

At Stone Hendricks Group, we don’t just recruit—we build high-performing teams that drive business success. Let’s connect and discuss how we can help you find the right talent to meet your goals.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Washington, DC
Year Founded
2021
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