Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Personal Lines Account Manager to join our growing team inDedham, MA!
The Personal Lines Account Manager is responsible for providing exceptional customer service to clients, managing an assigned book of business, soliciting new business and rounding accounts and supporting Producer-led new businessAccount Managers analyze the personal insurance needs of their clients and recommend suitable insurance products.
How You Will Contribute
Manage and retain existing book of business.
Continuously achieve all audit and performance standards as outlined by leadership.
Follow-up to address customer needs and resolve any problems or issues.
Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.
Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
Answer and process all telephone requests for assigned accounts.
Prepare billings and/or invoices on a timely basis.
Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.
Review daily, weekly, monthly reports such as expiration and daily downloads
Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.
Licenses and Certifications:
Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)
Skills & Experience to Be Successful
High school diploma
Strong technical knowledge of the industry of expertise currently being targeted.
Proficient with MS Office Suite
Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
Exceptional telephone demeanor
Ability to maintaina high level of confidentiality
Associate’s or bachelor’s degree (Preferred)
2+ years experience in a similar position (Preferred)
#LI-JE1
Pay Range
$26.44 - $38.46 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most. Our two business segments, Retail and Specialty Distribution, offer businesses and individuals a wide range of insurance solutions.
We are one of the insurance industry’s most powerful and influential leaders, with a strong, deeply rooted cultural foundation built on integrity, innovation, superior capabilities and discipline. The Power of WE ignites our performance, and while diverse and varied in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Brown & Brown is proud to be certified as a Great Place to Work®, and we are always actively looking for talented teammates who embrace our culture to join our winning team.
Find us on the NYSE as BRO. Brown & Brown Legal Entities: https://linktr.ee/brownbrowninc
