Job Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

The Senior Case Manager possesses extensive knowledge and understanding of personal injury. They assist attorneys with claim handling and negotiations, maintain contact with clients, and provide them with updates on case status.

& Responsibilities – including but not limited to:

Client Communication:

• Contact clients within 24 hours of receiving their case to introduce themselves.
• Communicate settlement offers to clients within 48 hours of receipt in accordance with attorney direction and firm procedures.
• Communicate with clients regarding available treatment recommendations and treatment updates as directed by firm procedures and attorney guidance.
• Communicate litigation status updates and case progression information to clients as directed by the attorney.
• Return all client calls on the same day.
• Maintain bi-weekly communication with clients to ensure effective communication.
• Inform clients of case settlements and explain the reductions process.

Insurance Communication:

• Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.
• Communicate settlement offers and counter offers under the direct supervision of an attorney.
• Conduct settlement negotiations under the direct supervision of an attorney.
• Confirm coverage information (UM, PIP, and BI coverages).
• Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.
• Send UM subrogation waivers and follow up to confirm UM subrogation is waived.
• Schedule mediations.
• Prepare mediation/global settlement/settlement conference summaries or presentations.

File Notation:

• Log initial offers within 24 hours of receipt.
• Maintain thorough and accurate notes/records in Litify.
• Keep client files updated in Litify.
• Check provider balances and obtain POD leader authority before settling cases with hospitals.

Client Service:

• Ensure high standards of client service and satisfaction.
• Address client concerns and inquiries promptly and professionally.
• Contact clients every 14 days.
• Return client voicemails the same day.

Additional Corporate Training:

Employees may be required to attend additional in-person training sessions, which may occasionally be scheduled on weekends, including Saturdays and Sundays. The Firm will provide at least 30 days' advance notice of any training required to allow employees to make the necessary arrangements to attend.

Qualifications

• Ability to work onsite Monday through Friday in Miami Lakes
• Proficiency in Litify software and Microsoft Office Suite.
• Must be fluent in English and Spanish.
• Possess expert knowledge and understanding of the complete Bodily Injury Claims process.

Additional Information

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.

Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.