Responsible for managing TGH Imaging’s day-today personal injury operations. The role’s primary function is to adequately oversee the entire personal injury operational process to ensure maximum efficient, production and quality. To include, a continual assessment of the personal injury program for needs and opportunities for continued optimization and/or improvement with the intent to aggressively grow personal injury exam volumes.

Essential Duties and Responsibilities:

• Manage operational internal compliance at all sites to include but not limited to; scheduling, next day exam file preparation, registration, proper exam routing, report finalization and quality, producing CD and report, and contacting marketing representatives to pick-up and delivery when indicated on the profile.

• Travel to sites to perform on-site work oversight, training and general review of process compliance.

• Manage PI exam worklist assignment based on preference and/or insurance carrier.

• Manage outside PI radiologists’ relationships. Ensure image and document transmissions are completed with accuracy and efficiency.

• Train transcriptionist for PI external reader PACS systems, train front desk team members on PI required paperwork and processes.

• Submit requests for PI exam slots as needed and when the slots are not needed making sure to have the blocks removed.

• Manage the PI department: Schedulers and Facilitator. (train, cover, hire, approve PTO etc.)

• Cover the following roles as needed, scheduler, facilitator, and or back office.

• Periodically spot check report quality.

• Maintain a strong relationship with PI marketing team (Medical Marketing Specialists).

• Participate in PI marketing events when requested.

• Establish credentialing and obtaining access for PI contracted reading radiologists, CV’s, license and any other documents that are needed.To include PS360 credentials access and report sign off capabilities. Oversee processes to ensure physician and attorney preferences are strictly adhered to.

• Responsible for maintaining special requests for all PI referring physicians and attorneys.

• Schedule depositions with requesting attorneys and PI reading radiologists.

• Review PI staffing (scheduling, PSR, registration process, medical record report and CD distribution) efficiencies between all the sites to ensure consistency of service. Work with managers and radiologists to resolve and improve efficiencies.

• Manage call volume in Brightmetrics.

• Make appropriate adjustments to scheduling resources and duties as needed based on call volume.

• Manage incoming faxes through fax server, emails and communication with Marketing team.

• Work with IT/RIS teams for any set-ups that are needed, system issues and system improvements.

• Responsible for communicating to the PI team and management when new MRI protocols are made/changed.

• Responsible for maintaining relationship with Synergy. This includes communication, improvements, issues, submitting employee access, terminating access, ordering supplies and assisting with patient accounts.

• Approve month-end reconciliation for the following: PI payments to contracted outside PI dedicated reading radiology groups.

• Function in a team environment and assist other team members when needed.

• Maintain communication with team members and senior management.

• Attend and complete annual compliance meetings.

• Perform any and all additional duties as assigned.

Education / Experience

• Previous supervisor or team lead experience.

• High school diploma or equivalent.

• Previous experience in the back-office setting; preferably in medical records, personal injury and one-on-one experience with physicians.

• 1-3 years of auto / personal injury imaging business operations

Knowledge

• Knowledge of customer service concepts and clinic policies including safety, privacy and HIPAA regulations.

• Knowledge of personal injury.

• Knowledge of medical records operation of a medical office.

• Knowledge and application of all the Company’s policies and procedures.

• Knowledge of basic medical terminology.

Skills

• Skill in managing people and the department.

• Skill in completing job functions in a timely manner.

• Skill in using computer and medical records software and PACS competently to process patient images and department information.

• Skill in multitasking at a high volume/high stress level.

Abilities

• Ability to communicate clearly in person and over the phone to establish/maintain cooperative relationships with patients, families, physicians and team.

• Ability to read, understand, and follow oral and written instructions.

• Ability to establish and maintain effective working relationships with physicians, outside referring physician offices, patients, team, management and direct reports.

Physical/Mental Demands and Traits

• Requires standing, sitting, bending, and occasional lifting.

• Requires working under stress in emergency situations or dealing with difficult situations and/or physicians.

• Requires working over regular scheduled hours if schedule demands it.

Environment/Working Conditions

• Work is performed in an office setting, well-lighted and ventilated, adequate space. Involves continuous contact with team members, physicians and executives. Occasional stress related to workload and/ or deadlines.