Job Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to take ownership, continuously improve, and deliver outstanding results for our clients. Every role contributes directly to helping injured clients through one of the most important milestones in their legal journey—successfully resolving their case and maximizing their recovery.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead through initiative, collaboration, coaching, and continuous improvement.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service while maximizing every client's recovery.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We are dedicated to making a positive impact by serving and strengthening the communities where we live and work.

We are seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Legal Settlement & Closing Specialist who has a proven track record of independently managing the settlement and reductions process from assignment through final disbursement. The ideal candidate is a skilled negotiator who understands how to maximize client recoveries while delivering an exceptional client experience.

This is a high-volume, production-driven role for a professional who takes ownership, communicates confidently with clients, medical providers, insurance carriers, and lienholders, and thrives in a fast-paced environment where accountability, efficiency, and measurable results are expected. If you are passionate about helping clients reach the successful conclusion of their case while consistently delivering outstanding service, we invite you to join The Ward Law Group and help us change lives—one client at a time.

As a Legal Settlement & Closing Specialist, you will independently manage the settlement reductions process for plaintiff personal injury cases from assignment through final disbursement.

You will negotiate hospital and provider balances, prepare and review settlement documentation, coordinate with medical providers and insurance companies, and ensure every case moves efficiently toward resolution while maximizing client recovery.

Success in this role requires strong negotiation skills, accountability, urgency, attention to detail, and the ability to effectively manage a high-volume workload.

This position is 100% onsite in our Miami Lakes office.

What You'll Do

Settlement Reductions

• Independently manage reductions from assignment through final resolution.
• Negotiate hospital liens and medical provider balances.
• Negotiate reductions with healthcare providers, lienholders, and insurance companies.
• Apply effective negotiation strategies to maximize client recoveries.
• Monitor reduction timelines and proactively resolve delays.

Settlement Closings

• Prepare and/or review settlement statements and closing documentation.
• Verify settlement calculations and disbursement accuracy.
• Coordinate final settlement processing.
• Ensure all documentation is complete before disbursement.

Case Management

• Coordinate with clients, attorneys, providers, insurance carriers, and lienholders.
• Obtain and review medical bills, records, and lien documentation.
• Maintain complete and accurate documentation in Litify.
• Prioritize workflow to ensure timely case progression.

Client Service

• Provide proactive updates throughout the settlement process.
• Deliver exceptional client service during the final stage of representation.
• Resolve client questions professionally and efficiently.

Performance Expectations

Success in this role will be measured by your ability to:

• Independently manage a high-volume reductions pipeline.
• Negotiate hospital and provider reductions that maximize client recoveries.
• Meet or exceed departmental KPIs.
• Maintain efficient turnaround times.
• Produce accurate settlement statements and disbursement documents.
• Manage competing priorities without sacrificing quality.
• Demonstrate accountability and ownership from intake through resolution.
• Effectively manage backlogs while keeping cases progressing.
• Deliver exceptional client communication and service.

Qualifications

• Minimum 1 year of recent experience as a Plaintiff Personal Injury Settlement Specialist, Closing Specialist, Reductions Specialist, or similar role within a Plaintiff Personal Injury law firm.
• Fluent in English and Spanish.
• Experience independently negotiating:
  • Hospital liens
  • Hospital bills
  • Medical provider balances
  • Medical bills
  • Settlement reductions
• Experience managing settlement reductions from intake through resolution.
• Experience preparing or reviewing settlement statements.
• Experience handling settlement disbursements.
• Experience managing multiple active settlement files simultaneously.
• Strong organizational skills and attention to detail.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to work onsite Monday through Friday in Miami Lakes.

Preferred Qualifications

• Experience using Litify.
• Experience using Salesforce.
• Experience working in a high-volume Plaintiff Personal Injury practice.
• Demonstrated history of meeting or exceeding KPIs.

Additional Information

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.

Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.