Job Description

Job Purpose:

The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING

· Serves as the primary point of contact for patients and clients throughout the personal injury claims process.

· Collects and organizes all necessary documentation related to patients’ cases

· Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims

· Schedules appointments and follow-up meetings with patients and legal team.

· Maintains accurate and up-to-date records of all patient interactions and case details

· Assists with drafting legal documents and correspondence as needed.

· Process and document scheduling requests from law firms, referring physicians, or self-referrals.

· Upload individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.

· Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.

· Manage and update various reports for optimal tracking of pending authorizations.

· Properly manage records, upload them into the appropriate account and patient’s chart.

Requirements

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC.:

• Bachelor’s degree in a related field or equivalent work experience required
• 2 or more years of work experience in a legal support role, preferably personal injury law
• Bilingual highly preferred
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Must be able to multi-task in a fast-paced environment and meet deadlines
• Must possess good problem-solving skills
• Knowledge of personal injury cases and treatment processes

WORKING CONDITIONS:

Environmental ConditionsMedical Office environment

Physical Conditions

· Must be able to work as scheduled – typically from 8:00 – 5:00 M-F

· Must be able to sit and/or stand for prolonged periods of time

· Must be able to bend, stoop and stretch

· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

KNOWLEDGE AND SKILLS:

· Must be highly self-motivated

· Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills

· Effectively manages day by organizing and prioritizing

· Protects patient information and maintains confidentiality