Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

Personal Injury Claims Adjuster – Employer & Public liability

Leeds/Hybrid

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The opportunity

We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

Your new role

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.

• Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.

• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.

• Manage claims and other material claims issues to resolve and settle claims on an economic basis.

• Ensure claims fees and advice are responded to within agreed timeframes to provide good service.

• Respond to internal and external stakeholder requests in accordance with service standards.

• Flag complaints as required and Treat Customers Fairly.

• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.

• Reserve accurately to ensure the company’s liability is always clear.

• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

About you

• Experience dealing with Employer & Public Liability claims

• Excellent investigative skills

• Proven experience dealing with policy coverage

• Experience dealing with liability negotiations

• Effective communication skills, written and verbal 

• Relationship Management skills .

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!    

• 30 days holiday a year with the option to buy up to 2 additional days.   

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.   

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.   

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.    

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.   

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.   

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.   

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.   

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

To learn more about our achievements, click  here

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.  

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.