The Personal Concierge at Waldorf Astoria Maldives will serve as the primary point of contact for guests and VIP guests throughout their stay, ensuring a seamless, personalized, and memorable experience from arrival to departure. The role is responsible for anticipating and exceeding guest expectations by providing comprehensive information about the resort, its facilities, services, dining experiences, activities, and the local surroundings. The Personal Concierge will proactively assist with guest requests, coordinate special arrangements, and liaise with relevant departments to ensure all requirements are handled efficiently and with the highest level of service. Through genuine hospitality, attention to detail, and personalized service, the Personal Concierge will contribute significantly to enhancing the overall guest experience and upholding the luxury service standards of Waldorf Astoria Maldives.
Specifically, as a Personal Concierge for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:
Main Duties:
To provide a courteous, professional, efficient and flexible service at all times. Personal Concierge must present in the property well groomed, clean and pleasant.
Ensure the highest possible guest satisfaction.
To maintain a calm, courteous and gracious attitude at all time
Abides strictly to the established operating procedures.
Act in an intuitive manner and engaging service with the guests.
To operate and coordinate with relevant departments the in and out in the villa and optimize service while the guest is away as often as possible.
To host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guests in a natural and spontaneous manner.
To anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day.
To maintain a good rapport and working relationship with staff in all other departments.
Checks personally all VIP rooms before arrival in respect of supplies and preferences.
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information, advice and booking services for a wide variety of Guest enquiries, including Restaurants, Spa, Water sports, special dinning among others
Stay relevant with all Resort services as well as daily VIP requests and special events
To attend and contribute to all staff meetings, departmental and Resort training as scheduled and other related activities.
To undertake any reasonable tasks and secondary duties as assigned by the managers
At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
As a Personal Concierge serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow :
Experience
Minimum 2-3 years’ experience in the same or similar role, experience as a Personal Concierge, Butler or guest experience role in a Luxury Resort.
Knowledgeable of multi-cultural service protocols and standards.
Strong ability to operate and successfully arbitrate in a complex international and multicultural environment.
Excellent guest relations and problem-solving skills.
Good planning and execution skills with the ability to be persistent while focusing on detailed elements of tasks.
Excellent time management, organizational, communication, and motivational skills.
Have impeccable follow-through.
Candidate must have a good command of spoken and written English
Competences
Pays attention to detail and has strong customer service skills.
Mature, meticulous, resourceful, organized, and able to work independently.
Have impeccable follow-through and a “Can Do” attitude and mindset.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
