Job Description

The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.

Essential Functions

• Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
• Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.
• Assists with troubleshooting software and network based issues.
• Moves IS assets and coordinates all equipment moves with other service departments as needed.
• Ensures information security by securely disposing of devices with local hard drives.
• Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
• Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.
• Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.
• Provides high quality customer service.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
• certification in Certified Electronics Technician (CET) preferred
• 0-1 years of experience with hospital information systems preferred

Knowledge, Skills and Abilities

• Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.
• Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.
• Ability to install and configure various types of software, including network monitoring tools and diagnostics software.
• Strong attention to details.
• Ability to troubleshoot customer issues.
• Ability to work independently and be a team player.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Ability to solve technical problems quickly and efficiently.