Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and Medicaid (CMS) customer where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.
As a Personal Computer Support Technician, you will install and test a variety of software applications on newly imaged computer workstations for CMS’ Computer Upgrade project. Software will be installed manually or by using Microsoft System Center Configuration Manager (SCCM). In this position, you are expected to pose exceptional communication, technical, and analytical skills. You will work closely with other members of the Customer Support Service team as well as Endpoint Engineering team to remediate software installation issues in a timely and professional manner.
Primary Responsibilities:
Under the direction of the Customer Support (Tier 2) Lead, you will be responsible, to include, but not limited to:
Install, configure, and test a variety of software applications in accordance with the program policies and procedures.
Identify potential problems and provide recommendations for improvements.
Works individually, actively participates on integrated teams.
Analyzes root causes and resolves issues.
Basic Qualifications:
Current high school student.
US citizenship required.
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.
Competency in ServiceNow ITSM tool.
Experience in Active Directory account management.
Experience in utilizing JIRA to provide updates to projects/tasks.
Must be customer oriented. Solving customer problems in a timely manner and informing the customer of problem resolution in a clear manner.
Experience installing, configuring, and troubleshooting hardware, software, and peripherals.
Experience working in a team-oriented, collaborative environment.
Demonstrated ability to work independently to perform responsibilities effectively and efficiently.
Demonstrate strong analytical and problem-solving skills.
Ability to communicate technical concepts to technical and non-technical audiences.
Aptitude and enthusiasm for learning and teaching new technologies.
Ability to establish and maintain productive working relationships with all levels of staff and the customer.
Collaborative and works as part of a team to successfully achieve common goals.
Empathetic, honoring the consumer and what they are feeling.
Passionate about helping others.
Self-Confident and able to diplomatically express views that may be unpopular.
Actively listens and can quickly distill provided information and insights.
Conscientious, organized, and dependable; always meets deadlines and commitments.
Preferred Qualifications:
Technical Certifications in any one of: MCP, Dell/EMC, CompTia A+, Network+
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
June 3, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $35,100.00 - $63,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
