Standard Bank Group

Personal Banking Team Leader

Standard Bank Group  •  Douglas, IM (Onsite)  •  4 hours ago
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Job Description

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We're looking for an experienced and people-focused Team Leader, to support our Personal Banking Manager while leading a high-performing team dedicated to delivering exceptional client outcomes.

This is an exciting opportunity for someone with a strong background in banking or financial services who enjoys developing people, solving complex client challenges and driving continuous improvement

This role offers the opportunity to combine leadership and operational excellence within a highly respected international banking business. You'll play a key role in developing your team, enhancing client experiences and contributing to the future success of Standard Bank Offshore.

Qualifications

Essential

  • 5+ years' experience within banking, financial services, or a similar environment.
  • Proven experience leading, coaching or mentoring others.
  • GCSE (or equivalent) Maths and English at Grade C/4 or above.
  • Strong client service and relationship management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to manage competing priorities and make sound decisions in a fast-paced environment.

Key outputs

  • Lead, coach and support a team of Personal Bankers to deliver an outstanding client experience.
  • Act as the first point of escalation for complex client queries, complaints and service incidents.
  • Support the Personal Banking Manager in the day-to-day leadership and operational management of the team, including deputising when required.
  • Build stronger client relationships through proactive service reviews and customer engagement activities.
  • Monitor performance data and management information (MI) to drive service improvements, workforce planning and operational efficiency.

Behavioural Competencies:

  • Managing Tasks
  • Team Working
  • Interacting with People
  • Examining Information
  • Articulating Information

Technical Competencies:

  • Attitude of Customer Experience
  • Banking Process & Procedures
  • Client Servicing
  • Processing
  • Product Knowledge (Trading, Transacting)
  • Query Resolution

Additional Information

Closing date

22 October 2026

Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
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