The Personal Banking Officer (Main Branch) is responsible for delivering personalized service and support across all aspects of customer engagement, relationship management, and account maintenance within the branch.
This role assists in managing client relationships and supports a variety of banking functions, including customer transactions, loan processing, credit analysis, overdraft and returned item handling, and general administrative tasks. The Personal Banking Officer must ensure full compliance with all applicable Customer Identification Program (CIP) and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) regulatory requirements.
Associate’s degree in Business (Finance or Accounting).
4+ years of banking experience required, directly related to servicing customers in retail banking branch operations.
Combination of education and experience will be considered.
Ability to understand and implement job related policies and procedures.
Knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
Ability to handle financial transactions, fraud detection, and customer dispute resolution.
Experience working in a team (sales and service), and high-quality service advocacy.
Knowledge of the completion of KYC.
Comprehension of banking laws and applicable compliance regulations.
Must possess excellent verbal and written communication skills, interpersonal and organizational skills.
Proficiency in MS Office Software, (Excel, Word, Outlook, Power Point, and Teams).
In this role you can work onsite from Miami, Florida, United States
Ocean Bank is one of the largest independent commercial banks headquartered in Florida. Chartered in 1982, the bank operates a network of branches throughout Miami-Dade and Broward counties. Ocean Bank is an equal opportunity employer with more than 500 employees.
Through the years, Ocean Bank has preserved the practice of nurturing a close and personal relationship with each customer. At Ocean Bank, a personal banker will guide you through financial decisions. In addition, an officer familiar with your accounts will answer all financial questions and expedite transactions, all with your best interest at heart.
Ocean Bank aspires to be one of the most financially sound, profitable banks in the Southern Florida market. The bank will grow by meeting the broad financial needs of local businesses, families, and other select customer groups in a most personal and professional manner.
