Job Responsibility
The Primary responsibilities are to develop customer relationships to achieve assigned sales and service objectives / standard.
Provide acceptable level of service to personal banking customers, and explore cross sell during the customer interactions with a view to increase personal banking revenue
Identify customer needs and proactively deliver quality and unique customer service that will exceed customer expectation.
Identify new to bank personal banking customers and refer leads to other segments in the Ban
Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical
Ensure to attain up-to-date products and policy process knowledge at all times (including that of campaigns/promotions) and keep abreast of any subsequent amendment
Ensure proper documentation, correctness & completeness of all applications/form
Accept, Evaluate & send for processing all after sales transaction (AST)
To be vigilant at all times and perform their duties with due care and ensure that all activities are in compliance with the Bank Policy and Procedure.
Education & Skills
Proven experience as a personal banker; experience in sales or customer service is a
plus Knowledge of personal banking practices and regulations
Familiarity with banking software; excellent use of MS Office
Ability to work diligently to meet targets
Excellent communication and negotiation s
kills
Customer-oriented approach to handling problems
BSc/BA in Finance, Accounting or similar field preferred
What we offer you
Competitive salary package
Market-leading incentives (Only for incentives based
roles)Strong emphasis on work/life balance
Generous annual leave entitlement and Private Healthcare
World-class Learning & Development platform and career development
Preferential banking facilities for employees
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.
Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
