Standard Bank Group

Personal Banker x2

Standard Bank Group  •  Douglas, IM (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We're looking for an Personal Banker to join our Client Services team. This is a fast-paced, customer-focused role where you'll be the first point of contact for our international banking clients, helping them with everyday banking enquiries, resolving issues, and ensuring they receive a seamless service experience.

As part of our service team, you'll work on a rotating shift pattern of 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm, providing support to clients across multiple channels throughout the day.

You'll play a key part in delivering excellent customer service through telephone, email, and digital channels while supporting clients with their banking needs.

Qualifications

Key outputs

  • Acting as the first point of contact for customer enquiries across multiple channels
  • Managing inbound calls and emails from international banking clients
  • Providing accurate information and resolving customer queries efficiently
  • Supporting customers with their day-to-day banking needs
  • Working closely with internal teams to ensure client requests are processed smoothly
  • Taking ownership of customer issues and seeing them through to resolution
  • Identifying opportunities to enhance the customer experience
  • Maintaining high standards of service, accuracy, and compliance

Qualification

  • Secondary/High school/A levels

Experience

  • 1-2 years' experience within banking, financial services, or a similar customer service environment.
  • Previous experience within banking, financial services, or a regulated environment
  • Experience in a call centre, contact centre, customer service, complaints, administration, or service-based role
  • Strong communication and listening skills
  • The ability to manage multiple tasks while speaking with customers
  • A natural problem-solving mindset and attention to detail
  • Confidence using multiple systems and technology platforms
  • A genuine passion for helping customers and delivering excellent service

Behavioural Competencies:

  • Interacting with People
  • Following Procedures
  • Checking Things
  • Adopting Practical Approaches
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Contact Centre Customer
  • Difficult Calls Management
  • Query Resolution
  • Telephone Caller Handling
  • Verbal Communication

Additional Information

Closing date 23 November 2026

Stay safe online: all Standard Bank Offshore career opportunities are advertised through our official channels. We will never ask candidates for payment or banking details.

Standard Bank Group

About Standard Bank Group

As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.

With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner.

As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg , ZA
Year Founded
1862
Social Media