Job Description

Personal Banker/Universal Banker

In this role, you will create and deliver an exceptional client experience while building and strengthening customer relationships. You will serve as a trusted financial partner by actively listening to clients' needs, identifying opportunities, and recommending appropriate banking products, services, and financial solutions. Success in this role requires a positive attitude, strong relationship-building skills, a consultative sales approach, and a commitment to helping clients achieve their financial goals.

You will adapt to changing business needs, resolve client concerns professionally, protect confidential customer information, prioritize multiple responsibilities, and ensure all banking activities are completed accurately and in compliance with Bank policies and procedures. While this position is primarily focused on personal banking and relationship management activities, occasional support may be provided to branch operations, including transactional services, as business needs require.

This role is ideal for candidates with experience as a Retail Banking Representative, Universal Banker/Teller, Relationship Banker, Associate Banking Consultant, Senior Teller, Community Banker or Credit Union Member Services Representative.

In This Role You Will

Client Relationship Management

• Build, retain, and deepen client relationships through proactive outreach and meaningful financial conversations
• Conduct financial needs assessments and recommend appropriate banking products and services
• Deliver an exceptional client experience focused on financial well-being, relationship growth, and client loyalty
• Develop trust-based relationships that increase client engagement and share of wallet

New Business Development and Sales

• Open, maintain, and service consumer deposit accounts, including checking, savings, money market, and certificate of deposit products
• Identify opportunities to cross-sell and refer clients for consumer loans, mortgage lending, business banking, wealth management, and other financial solutions
• Meet individual and branch goals related to client acquisition, referrals, product penetration, and relationship growth
• Generate qualified referrals through consultative, needs-based sales conversations

Client Education and Digital Banking

• Educate clients on online banking, mobile banking, digital payment solutions, and self-service banking tools
• Assist clients in selecting digital solutions that improve convenience and enhance their banking experience
• Promote available banking technology, products, and resources to support client financial success

Operational Excellence and Compliance

• Maintain thorough knowledge of banking products, services, policies, and procedures
• Ensure all activities comply with bank policies, regulatory requirements, risk controls, and security standards
• Protect client information while maintaining accurate documentation and transaction processing

Branch Support

• Collaborate with branch team members to support overall branch performance and client satisfaction
• Provide occasional teller and operational support at assigned or nearby branches as business needs require, including vacations, staffing shortages, and peak service periods
• Perform other duties as assigned.

Qualifications, Competencies and Skills

Education

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred

Experience

• Minimum one year of banking, retail banking, financial services, sales, customer service, or relationship management experience preferred
• Previous Personal Banker, Relationship Banker, Universal Banker, Branch Banker, or Retail Banking experience strongly preferred
• Demonstrated success in client acquisition, referrals, cross-selling, and relationship building preferred

Skills and Competencies

• Strong customer service and relationship-building skills.
• Proven sales, referral generation, and business development abilities.
• Knowledge of consumer banking products and financial services.
• Strong verbal and written communication skills.
• Ability to conduct consultative, needs-based sales conversations.
• Ability to manage multiple priorities in a fast-paced banking environment.
• Strong attention to detail and operational accuracy.
• Working knowledge of digital banking platforms and technology solutions.
• Sound judgment and commitment to regulatory compliance and risk management.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.