Personal Banker - Nasr City-(250000YE)
Sales & Service
1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness &
ensure a high level of quality service.
2. Achieve assigned targets/volume/attrition/x-sell for the branch in both assets and liabilities to ensure that targets
are met through walk-in, relationship building and depending of existing customer base as well as new to bank
clients in a transparent & ethical way
3. Handle all account opening & it’s related operations process including system input & data entry. Track customers’
inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviors to
maintain better -quality service level and meet set budgets.
4. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined
CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness,
reply to customer queries and messages etc.)
5. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to
reach customer satisfaction and loyalty while logging said complaints on CRM.
6. Log on CRM all sales activities & customer interactions.
7. Act on CRM leads generation by contacting and converting opportunities within predefined TAT and
conversion/contact rate.
8. Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.
Reporting & Communication
9. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff
support units to ensure that concerned segment customers’ requests are processed timely and efficiently
10. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the
digital offloading strategy
11. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of
control
12. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc.. check their
validity and send to related departments for completion
Qualifications & Experience
▪ Bachelor’s degree of commerce, business administration, accounting or its equivalent
▪ For Personal Banker: Minimum 0 – 1 years of experience
▪ For Senior Personal Banker: Minimum 2 - 3 years of experience
▪ Knowledge of all retail banking products and services is an asset
Skills
▪ Excellent command of English & Arabic Languages
▪ Communication skills
▪ Customer and service oriented
▪ Working under pressure
▪ High sense of control
Egypt-Cairo-NASR CITY BRANCH
NASR CITY BRANCH
Front Liner
RETAIL & COMMERCIAL BANKING
Day JobJob TypeFull-time Employee
Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (NBE, 51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, NBE increased its shareholding to 99.9%, changing the Bank’s name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till reaching 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired NBE stake. In July 2009, Actis, a leading emerging markets private equity firm, invested US$ 244 million to get shares in CIB, acquiring hence 50% of the Ripplewood Holdings Consortium’s stake. Five months later, Ripplewood sold its remaining 4.7% stake over the open market, marking the successful transition of strategic partnership to be with Actis, who then became CIB’s largest shareholder with a 9.1% stake. In March 2014,Actis sold a portion of its holding, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. In May 2014, Actis, successfully realised its investment in CIB and sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd “Fairfax”.
CIB is Egypt’s leading private sector bank, offering a broad range of financial products and services to its customers, including enterprises of all sizes, institutions, households and high-net worth individuals. CIB strives to provide superior financial solutions to meet all customers’ needs. Having the strongest brand equity rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. CIB shows tremendous potential within the bourgeoning Retail and SME Banking markets. Through its superior management, high-operating standards, corporate governance best practices and training programs,CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
