Job Description

This position is ONSITE in Harrisonburg, VA

Salary Range: $37,300.00 to $55,900.00

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. General information on our comprehensive benefits package can be found by visiting Careers | Blue Ridge Bank | Virginia & North Carolina (https://www.mybrb.bank/about/careers.html)

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

The Personal Banker II will assist customers with their immediate, short-term and long-term financial needs through the handling of transactions, new account openings, and appropriate partner referrals. The incumbent will ensure compliance with all regulations, policies, and procedures. This role would also include Seasonal, Part Time, and Floater positions.

This role is part of our branch family and enables high performers to grow into more senior or lateral roles across the bank. This position requires a basic understanding of banking procedures.

Requirements

Responsibilities

· Deliver exceptional customer service while performing a variety of customer transactions and inquiries.

· Processing transactions like cash deposits, withdrawals, checks, transfers, and balance inquiries

· Achieve and exceed sales targets for deposits, loans, and other banking products and services.

· Execute customer acquisition, retention, and satisfaction.

· Execute corporate sales, service, and operational campaigns and initiatives.

· Ensure efficient and effective daily operations, ensuring adherence to bank policies, procedures, and internal controls.

· Resolve and escalate customer issues and complaints in a timely and effective manner.

· Cultivate strong relationships with customers.

· Ensure compliance with banking regulations (e.g., BSA/AML, privacy, consumer protection).

· Maintain knowledge of the Bank’s products/services, pricing, and the Bank’s operating systems, customer relationship management software, utilize software to identify customers’ needs and actively refer to other lines of business.

· Ensure a high-touch, personalized banking experience for customers.

· Act as a trusted advisor, guiding customers toward financial solutions that meet their needs.

· Other duties as assigned.

Skills

Demonstrated success in operating efficiently and delivering exceptional service.
• Understanding of banking products, services, and financial regulations.
• Demonstrated ability to use independent judgement and operate under minimal supervision.
• Demonstrated ability to build strong business relationships.
• Excellent written and oral communication skills.
• Strong decision-making/problem resolution skills.
• Demonstrate strong analytical and math skills, organizational skills, and customer service skills.

Education

· A High School Diploma is required for this role. Any additional qualification or certification in banking or finance will be considered a plus.

Years Of Experience

· 1+ years previous experience as a teller or personal banker.

· Sales experience, focused on cross-selling products and services, is required.

Physical Requirements

· This job requires standing for long hours and handling cash and financial documents. The ability to operate standard office equipment, including a cash drawer, receipt validators, and pressure encoders, is also required.

Blue Ridge Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.