Job Description

Job Location Framingham, MA 01702 Position Type Full Time Salary Range $42,438.00 - $54,999.00 Hourly

Job Shift Day Job Category Retail

Title: Personal Banker I

Department: Retail Banking

Reports to: Branch Manager

Supervises: None

Classification: Non-exempt

Date Prepared: August 18, 2025

Objective

The Personal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer’s unperceived needs, and communicating effectively with team members.

Experience & Education Requirements:

• Bachelor’s degree or equivalent sales & service experience
• Good interpersonal, communication & computer skills
• Multilingual speaking preferred

Essential Job Functions:

• Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
• Responsible for providing comprehensive electronic banking support to customers
• Proactively interviews customers to identify all their perceived and unperceived financial needs
• Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time
• Maintains knowledge of branch policies and procedures
• Participates in activities for generating new business such as special events
• Successfully completing IRA and CD transactions; handling “teller transactions” as part of working with the customers to satisfy their needs
• Deliver clarity to customers through simplicity, guidance, and know-how
• Interface with customers via telephone or in person
• Must be able to support multiple branch locations as needed
• Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses
• Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations

Qualifications

Required knowledge, skills & abilities:

• Basic understanding of financial products and services and the ability to learn more
• Assessing customer needs, providing solid recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
• Effective written and verbal communication skills and computer skills
• Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
• Ability to apply critical thinking and problem solving skills
• Ability to adapt to changing demands and requirements
• Successful completion of in-house training programs or other approved training programs
• Compliance with BSA regulations as appropriate to the position

Physical Demands and Work Environment:

• Ability to use standard equipment such as computers, phones, photocopiers
• Requires manual dexterity, the ability to move and lift up to 25 pounds, (i.e. cash drawers, money/coins)
• Occasionally access the outside of the Bank building to service the ATM and drive-up area
• Occasional local travel to other worksites is required
• Sitting or standing for longer periods of time
• Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and therefore, required.