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As a Personal Banker at RHB Bank Berhad, you will be the primary point of contact for individual customers, providing comprehensive financial advice and services to help them achieve their financial goals.
Job Responsibilities**
* Build and maintain strong relationships with individual customers by understanding their financial needs and objectives.
* Proactively identify opportunities to cross-sell and upsell RHB Bank's products and services, including deposits, loans, investments, and insurance.
* Provide personalized financial advice and solutions to customers, ensuring alignment with their risk appetite and financial goals.
* Process customer transactions efficiently and accurately, including account opening, deposits, withdrawals, and fund transfers.
* Educate customers on digital banking channels and promote their usage for enhanced convenience.
* Resolve customer inquiries and complaints promptly and professionally, escalating complex issues when necessary.
* Ensure full compliance with all internal policies, procedures, and relevant regulatory requirements.
* Achieve individual sales targets and contribute to branch sales objectives.
* Stay updated on market trends, competitor offerings, and new product developments to provide relevant advice.
* Participate in branch activities and initiatives to enhance customer engagement and community outreach.
Job Qualifications**
* Bachelor's degree in Banking, Finance, Business Administration, or a related field.
* Proven experience (1-3 years) in a customer-facing role within the banking or financial services industry, preferably as a Personal Banker or equivalent.
* Strong understanding of banking products, services, and financial markets.
* Excellent communication, interpersonal, and negotiation skills.
* Demonstrated ability to build rapport and trust with customers.
* Results-oriented with a strong sales and service acumen.
* Ability to work independently and as part of a team in a fast-paced environment.
* Proficiency in Microsoft Office Suite.
* Fluent in English and Bahasa Malaysia; proficiency in other local languages is an added advantage.
* Relevant professional certifications (e.g., FIMM, PCE, CUTE) are a plus.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
