Job Description

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

To provide comprehensive, high-level administrative and organisational support to two Operations Directors. The role is pivotal in ensuring the efficient management of schedules, communications, and operational priorities, enabling the Directors to focus on strategic objectives.

Job Duties

• Provide dedicated support to two Operations Directors in a fast-paced environment.
• Manage complex and frequently changing diaries, ensuring efficient prioritisation and scheduling.
• Act as a key point of contact, screening and handling communications where appropriate.
• Coordinate and organise meetings, including booking venues/meeting rooms and arranging logistics.
• Prepare agendas, presentations, and supporting documentation.
• Attend Monthly Operations meetings, take accurate minutes, and track actions through to completion.
• Arrange travel requirements including flights, accommodation & transport.
• Book hotels, restaurants, and other hospitality services as required.
• Prepare detailed travel itineraries.
• Process expense claims and manage company credit card submissions.
• Ensure all financial documentation is accurate and submitted in a timely manner.
• Oversee and maintain complaint tracking systems.
• Draft professional correspondence, including letters and complaint responses.
• Ensure complaints are handled sensitively, promptly, and accurately recorded.
• Prepare presentations using Microsoft PowerPoint.
• Support with reports, business documents, and briefing papers.
• Build and maintain strong working relationships with internal and external stakeholders.
• Provide administrative and coordination support for projects
• Assist with ad-hoc tasks and operational priorities as required.

Requirements

• Previous experience as a Personal Assistant or Executive Assistant is advantageous but not essential.
• Excellent organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, both written and verbal.
• Proven ability to problem solve
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work with senior stakeholders confidently and professionally.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work with senior stakeholders confidently and professionally.
• High level of discretion and ability to handle confidential information.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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