Job Description

Join Our Team

Location: Powell River

Personal Account Manager

Join a team where passion meets purpose! At FCU Community Financial, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team!
FCU Community Financial is seeking a financial services professional to join our team in Powell River as a Personal Account Manager (PAM). The PAM provides a broad range of deposit and lending advice and services to members. The successful candidate will build relationships and a referral network within the existing member portfolio and be responsible for growing the portfolio through our membership.
Major Responsibilities:
• Provide personal deposit, investment and lending advice and services to an existing and growing client base. Receive referrals of members and assess the member needs, analyzing and matching products with needs and completing sales; offer registered and non-registered products, such as term deposits and third-party mutual funds, as well as all retail lending products.
• Meet portfolio growth targets by following up with members to ensure satisfaction and uncover additional needs; plan and implement prospecting activities for growth opportunities within the portfolio and membership.
• Generate, implement and develop a referral network in the community and within the portfolio; identify and pursue the potential for marketing and business development activities with portfolio members; actively support and promote branch campaigns and events. May be involved in a local community club to promote the Financial Group in the community.
• Assist the branch in achieving its growth and growth targets. Assist in educating branch employees about key member referrals and identify investment needs.
• Take responsibility for continuous learning to achieve the required knowledge for the position.
Required Experience, Knowledge, Skill, and Ability:
• Active Mutual Funds License.
• Three years minimum sales and financial services experience.
• Education or equivalent experience with Products & Services, Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending.
• Working toward Personal Financial Planner (PFP) or Certified Financial Planner (CFP) designation.
• Thorough knowledge of account, lending, and deposit products and services, and related policies, procedures and documentation requirements.
Successful employees will demonstrate the following skillsets:
• Accountability for both personal and branch-assigned growth, goals and targets.
• Strong computer skills with proficiency in MS Office.
• Ability to communicate effectively, both orally and in writing.
• Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management and prioritization.
• Strong interpersonal skills with a service-oriented focus.
• Ability to work in a fast-paced environment, perform under pressure, and demonstrate a high degree of initiative, resourcefulness and flexibility.
Why work for us?
• Take advantage of opportunities for career development including continuous training, education support and career planning.
• Embrace our commitment to employee wellness including a commitment to mental health and comprehensive employee and family assistance program.
• Enjoy a competitive compensation package including a generous benefits program.
• Be part of a company that is dedicated to making meaningful community impact.
Who should apply?
To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at FCU Community Financial. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.

First Credit Union is a community owned financial institution. When your customers are your shareholders, it changes the way you run your business. We don’t ever have to choose between what’s best for our business, what’s best for our community, or what’s best for our members; they are one and the same. This is the cooperative advantage.