City of Houston

Permit Technician (Investigations)

City of Houston  •  $44k - $47k/yr  •  Houston, TX (Onsite)  •  3 hours ago
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Job Description

Posting number: 39467

Department: Houston Public Works

Job classification: PERMIT TECHNICIAN

Posting type: Open

Categories: Public Works, Customer Service

Summary

Interested

Accepting Applications from: All Persons Interested

Service Line/Section: Houston Permitting Center/Code Enforcement & Compliance/Investigations

Reporting Location: 601 Sawyer St., Suite #110*

Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm*

*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Under the general supervision, preforms a variety of paraprofessional support involved in the acceptance, review, and dissemination of a wide variety of building permit applications and documents. Provides information to customers on building permit requirements, codes, ordinances and inspection procedures.

  • Process 311 Cases - City of Houston citizens have the right to report concerns in their

community. The Investigations section investigates 311 reports for possible violations

regarding: Unpermitted construction, Occupancy Violations, Multi Family Habitability

Violations, Unregulated Residential Facilities and Donation Box Violations.

  • Prepares and processes administrative documents - Uses knowledge of the

department's operations, policies, procedures, codes, regulations and ordinances. Records, logs, compiles and maintains various permit related files, data, documents, plans and

reports.

  • Provide guidance and customer support - respond to inquiries for general information on permitting processes and procedures through email, live chat and over the phone. Assist with the release of holds and other project issues.
  • Technical Support - Liaise between IT staff and customers to resolve technical issues with permitting systems and/or facilitate remedies.
  • Performs other duties as assigned.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances.

This is a Department of Houston Public Works Emergency Management position at the Tier Ill level.

Examples of duties

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

Qualifications

Preference will be given to candidates that have the following knowledge, skills, and experience:

  • Experience using ILMS/iPermits, ProjectDox, lnfor, or similar electronic permitting, and plan review systems.
  • Bilingual in English and Spanish
  • International Code Council (ICC) Permit Technician certification or willing to obtain certification within six months of employment
  • Strong communication skills, including written and verbal skills
  • Experience using live chat or customer experience (CX) software, such as Oracle Service Cloud or Microsoft Dynamics.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Supplemental information

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:

http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.

If you need special services or accommodations, call 832-393-8085. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

City of Houston

About City of Houston

Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality.

With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year.

Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries.

With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.

The city also employs over 22,000 full-time staff to keep the city running. We are always looking for everyone from Engineers to IT Professionals, from entry level to executive level. Check back here for current postings, follow us on Facebook at www.facebook.com/cohcareers or on Twitter @COHCareers for all the up to date recruitment happenings!

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
Houston, TX
Year Founded
1836
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