Job Description

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Department:

Salary Range Minimum:

$17.89

Salary Range Maximum:

$27.91

Closing Date:

04/15/2026

Job Details:

This is entry level administrative and technical work reviewing, routing, and tracking permits, code enforcement complaints, and licenses for residential rental units, while providing superior customer service.
Positions allocated to this classification report to the designated supervisor and work under general supervision. Work in this class is distinguished from other classifications by its emphasis on entry level work as a member of the Permit Expeditor Team.

This is entry level administrative and technical work reviewing, routing, and tracking permits, code enforcement complaints, and licenses for residential rental units, while providing superior customer service.

Positions allocated to this classification report to the designated supervisor and work under general supervision. Work in this class is distinguished from other classifications by its emphasis on entry level work as a member of the Permit Expeditor Team.

EXAMPLES OF WORK*

*This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Provides a direct link between the citizens and the Department by understanding and communicating basic elements of the Florida Building Code, Residential Rental Housing Ordinance, City Code Ordinances, and the International Property Maintenance Code to both novices and experts.

Serves as a guide, liaison, empathetic emissary, expert, and doer assisting citizens through the permitting process.

Serves as a problem solver on behalf of citizens

Serves as a direct link between citizens, plans examiners, inspectors, planners, and code officers to anticipate and solve customer needs.

Pre-screens development plans for sufficiency prior to routing for review.

Assists applicants in development plan review by monitoring the status of applications and providing assistance.

Develops and tracks permit activity including preparation of reports and metrics.

Responds to citizen inquiries and provides information relating to building permits, general zoning, land development and rental unit permits; tracks inquiries and provides assistance regarding specific matters within area of expertise.

Responds to citizen complaints regarding code enforcement violations; triages complaints based on knowledge of regulations, reviews and routes to the appropriate code officer for follow up.

Processes payments for permits and reconciles cash batch daily.

Registers new contractors and updates contractor insurance records.

Collects and analyzes customer service data.

Facilitates issuance of permits for new development, re-development, new and expanding businesses, residential rental units, and responds to inquiries about the process of obtaining a permit.

Provides receipts and reconciliation of permit fees.

Answers customer phone calls, provides permit information or responds to citizen complaints about code violations.

Receives and enters inspection requests into computer and routes to appropriate Building Inspector or Code Officer.

Responsible for tracking and responding to email inquiries received for Building, Planning, Rental Housing, and Code Enforcement Divisions within the Department.

Tracks metrics for digital permit applications, licenses received, and code violation complaints; reviews, routes or facilitates the issuance of permits, licenses, or complaints daily using various digital platforms.

Documents and researches complaints reported by customers and/or inspectors to verify if permits were obtained to do work on properties.

Performs basic and routine financial calculations, such as amounts due, interest charges, balances and discounts.

Attends work on a continuous and regular basis.

NON-ESSENTIAL JOB FUNCTIONS

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Graduation from high school or possession of an acceptable equivalency diploma; and one (2) year data entry and customer service experience or training, or an equivalent combination of education, training and experience which provide the required knowledge, skills and abilities.

CERTIFICATIONS OR LICENSES

Licenses

None.

Certifications

Notary Public within six months of employment.

Certified as an International Code Congress Permit Technician within one year of employment.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of public records regulations.

Knowledge regarding best practices in customer service.

Ability to collect and process customer payments.

Ability to communicate effectively, both orally and in writing.

Ability to work closely with Permit Expeditor Teams.

Ability to work effectively with the general public.

Ability to maintain accuracy while working in a fast paced environment

Ability to handle greater administrative responsibilities by processing vast amounts of permits and inspections annually

Ability to diffuse stressful situations and remain calm

Ability to maintain composure in stressful situations

Superior customer services skills.

Possess strong attention to detail

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is often required to sit for prolonged periods of time.

WORK ENVIRONMENT

This is an office setting. May be required to work and attend meetings outside regular business hours.

Note:

May Require Assessment(s).

May fill multiple positions.

May establish an eligibility list.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally.

All ‘regular’ employees are eligible for traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy.Please note; benefits are not available for temporary employees.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans' Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077.