Job Description

Accepts and processes permit applications and payments. Provides customer service and performs routine clerical duties to include filing, data entry, and cash management.

EXAMPLES OF ESSENTIAL DUTIES -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Greets and assists customers and residents both in person and over the phones; routes call to the appropriate person or department; takes detailed messages; responds to inquiries.
• Stamps plans as they come in for review; schedules pre-construction meetings; distributes plan review letters as needed.
• Receives and records payments, balances daily cash, prepares bank deposits.
• Monitors and notifies contractors of expired permits; prepares, generates, and files permits; restocks permit applications in the lobby area.
• Collects, assembles, binds, and staples duplicated material; processes correspondence as directed; schedules meetings and appointments; opens and distributes mail.
• For purposes of business continuity, employees in this position are considered Essential Critical Infrastructure Workers, as defined by the Cybersecurity & Infrastructure Security Agency (CISA).
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience Guidelines:

High school diploma or equivalent; AND two (2) years of customer service or clerical experience, preferably within a municipal government; OR an equivalent combination of education, training, and experience.

Knowledge of:

• Department policies and procedures.
• General bookkeeping practices and procedures.
• Modern office procedures.

Skill in:

• Operating a personal computer, standard software, and standard office equipment.
• Establishing and maintaining effective working relationships.
• Communicating clearly, both orally and in writing.
• Maintaining a filing system.

LICENSE AND CERTIFICATION REQUIREMENTS:

A valid State Driver's License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment.

The City of Katy is committed to compliance with the Americans with Disabilities and Amendments Act and is an Equal Opportunity Employer.