Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Permanent Supportive Housing Program Manager oversees all staff within the CIS-Permanent Supportive Housing (PSH) . The CIS-PSH program provides scattered site supportive housing services throughout LA County including housing location, rental assistance and intensive case management. The position will also provide clinical training and guidance to CIS staff and clinical diagnosis of clients when appropriate.

Pay Rate

$68,640/yr. - $72,800/yr.

Essential Functions

Provide oversight of total program delivery of permanent supportive housing services provided to households (individuals, families, Transitional Age Youth) at scattered site locations throughout Los Angeles County. The programs will provide services through a collaborative approach with homeless, Rapid-Rehousing and Prevention services providers.

• Conduct strategic planning to identify the best practices and implement evidence-based services.
• Establish infrastructure and service delivery models.
• Provide supervision for staff in each location.
• Hold monthly meetings with staff to share the best practices and challenges.
• Develop and monitor professional development opportunities for staff.
• Track and monitor all HMIS and CHAMP user accounts.
• Work closely with other program managers to optimize service delivery and outcomes.
• Collaborate with the Business Manager to monitor the budget and ensure full utilization of funds.
• Coordinate weekly clinical supervision meetings with program sub-contractor.
• Collaborate with Project Based Program Manager to create weekend holiday coverage for all sites.
• Conduct quarterly meetings with the program sub-contractor to address any clinical concerns.
• Create, track, and monitor internal budget program projections.
• Implement quality assurance and contract compliance measures for all locations.
• Keep abreast of and provide input of local and national trends as it relates to supportive services.
• Stay up to date on all national and local initiatives as they relate to supportive services.
• Adhere to policy & procedures and monitor the programs to manage the programs for audit purposes.
• Create internal policies and best practice on how to assess rent reasonableness based on the current fair market, Housing and Habitability Inspection, and light-touch case management.
• Conduct monthly program supervision with supervisor.
• Required to drive across Los Angeles County on a “need” basis.
• Create and submit monthly program data reports to Associate Director and Quality Assurance Manager.
• Track internal google doc data rosters.
• Other duties as assigned.

Working Conditions

Office/field environments; travel from site to site; exposure to computer screens and inclement weather

Conditions; may work or inspect in confined spaces; public contact. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift to 25 lbs.

Minimum Qualifications

• At least 2 years of relevant experience including vocational, housing, mental health, homeless services, human service or related field OR bachelor’s degree in social work, social services or a related field. Licensure preferred.
• At least 1 year of supervisory experience.
• A criminal background check is required.
• Driving Test and MVR check required.
• Valid California Class C Driver’s License required or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Licenses required within 90 days of hire for out-of-state licenses.
• Must obtain First Aid/CPR certification in first 90 days of employment.
• TB testing required annually.

Skills, Knowledge & Abilities

• Knowledge of HMIS and CHAMP preferred.
• Highly skilled in Adobe and Microsoft Office (excel and word). Ability to type 45 wpm.
• Knowledge in trauma informed care. Motivational interviewing and conflict resolution.
• Possess a high level of organization, professionalism, writing skills, problem-solving skills, and excellent interpersonal and relationship building skills.
• Meet deadlines, work with attention to detail, and multi-tasking.
• Ability to work well with others and committed to the vision that CIS be a program of excellence.
• Commitment to the holistic mission of The Salvation Army.