Assistant Director of Care
Mission:
ReportingtotheDirectorofCare,theAssistantDirectorofcare(ADOC)isa highlyskilled
leaderwho contributestoExtendicare’s purposeofHelpingPeopleLiveBetterbysupporting
and leading a high-performing team dedicated to delivering safe, high-quality, and
compassionate care to all residents.
UnderthedirectionoftheDirectorofCare,theADOCleadsandprovidesoversightfor
assigned clinical areas as per Extendicare’s model of care and collaborates with other
membersofthecareteamtoensureexceptional resident centeredcareandbest practices
are consistent with Extendicare, Accreditation standards, andallregulations.
The ADOC will engage with residents and families and promote a customer service
philosophytocontinuouslyimproveresidentsatisfactionandachieveourmissiontoprovide
people with the care they need, wherever they call home.
KeyOutcomes:
•Serveasastrongadvocateforresidentsafetyandongoingimprovementofqualitycare.
•AttainhighresidentandfamilyengagementasmeasuredthroughExperienceSurvey
results, by caring for each person as we would our own family
•Consistentlymeetorexceedallqualityandclinicalindicatorsforresidents,inalignment
with organizational and legislative guidelines, through the effective execution of required
clinical programs
•Fosterapositivecultureofemployeeexperience,drivinganincreaseinoverallemployee
engagement compared to the previous year
•Ensure adherence toallregulatory requirementsonquality and clinical programs,aswell
asorganizationalandAccreditationstandards,policies,andprocedures
KeyResponsibilities:
IncollaborationwiththeDirectorofCare:
•Manage-ManageassignedprogramareasasperExtendicare’sModelofCare,ensuring
effectiveimplementation andperformanceoftheprogramsincompliancewithlegislative and
professional standards
•Identify-Risk andmitigationstrategiesandescalateandmanageas appropriatein
collaboration with organizational teams and departments
•Comply-Monitor and ensure compliance with all regulations, licensingrequirements,
accreditationstandardsandlabourandemployment standards, including timely
investigations and consistent action planning.•Collaborate-Actively participateand collaborate with the Director of Care,
interdisciplinaryteam,andconsultwithcarestaff,residentsandfamiliestodeliverand
optimize resident care
•Quality-Leadinthedevelopment,implementation,andoversightofqualityimprovement
initiatives within the home to achieve successful outcomes and meet establishedgoals
•CommunityPartnership-Engage with vendors on quality initiatives andtraining
requirementsandcollaboratewith communityhealth partnersforthebettermentof
resident care
•Cultivate-Foster professional growth and engagement of team members through
mentorship, training, and development initiatives to enhance team performance in
partnershipwithDOCtobuildastrongorganizationalculture.Thisincludes identifying
skill gaps, providing coaching and feedback and encouraging continuous learning
•ValuesAlignment-Upholdandpromotetheorganization’sMission,VisionandValuesand
Philosophy regardingEthics,Morality andIntegrity
•Customer Service-Through employing the customer service mindset, accept and respond to
feedback (complaints, recognition or suggestions) fromresidents,families, vendors and team
members with acknowledgement and empathy
Qualifications:
•Minimum of three (3) years of experience working as Registered staff in thelong-term
care sector,plus,preferenceofthree(3)years, minimum of one (1)ofexperiencein a
managerialorsupervisory capacity in a health care setting
•Currentandunrestrictedregistrationlicensing and practiceasaRegisteredNursewiththe
applicableProvincial licensing body
•BachelorofNursingpreferredorPost-secondaryDiploma inNursing
•CurrentCPRcertificationisrequired.
•Demonstratedleadership,communicationskillsandinterpersonalskills.
•ExperienceintheuseofEHRsystems,specificallyPointClickCareandPointofCare
•ProficiencyinMicrosoftOfficeSuite
•Provenhistoryofleadingqualityimprovementinitiativesandachievingpositive resident
outcomes
•Demonstratedteambuildingandtimemanagementskills
•StrongClinicalskills•Proficiencyinasecondlanguageisconsideredanasset
•Experience workinginaunionizedenvironment andmanagingundera collective
agreement
CoreCompetencies
•Industry/RegulatoryKnowledge
•ProgramAdministration
•CustomerService
•PriorityManagement
•PeopleManagement
•Collaboration
AttributesofanEffectiveLeader
•StrategyDevelopment:Understandstheorganization’sstrategyand sets priorities to
make ithappen.
•Self-MotivatedandResultsDriven:Takesownershipandholdsthemselvesand others
responsible for delivering high-quality, timely, and cost-effectiveresults
•Collaboration:Inspiresacollaborativeteamenvironmentandworkseffectivelywith others
with the ability to influence
•EffectiveCommunication:Activelylistens,seekingtounderstandallperspectives and
communicatingwith respect
•ProblemSolving:Recognizesandtakesownershiptoresolveissuesoutsideofclear role
mandate
•BuildsHighPerformingTeams:Buildsthecapabilityofindividualsandteams
through continuous feedback, coaching, and a commitment to learning and
development
•DataAnalytics&ContinuousImprovement:Uses datatoidentifyandmeasure
performance and develop solutions to motivate improvement
WhatExtendicarehastooffer:
AtExtendicare,webelievethat workingasateamcreates an environmentthatallowsusto
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:
•Continuousmentorship,supportforlife-longlearningandgrowthopportunities
•Opportunitiesforadvancementandcareergrowthwithintheorganization
•Arewardingandmeaningful workexperiencewhereyoucan enrichyourlifeandthe lives
of others through your work
•EmployeeFamilyAssistanceProgram
•RobustbenefitspackageExtendicare is a leading provider of care and services for seniors across Canada, operating
under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands.
We are committed to delivering quality care to meet the needs of a growing seniors’
population, inspired by our mission to provide people with the care they need, wherever
they call home. We operate a network of long-term care homes (both owned and under
management contracts), deliver over 11 million hours of home health care services
annually, and provide group purchasing services to third parties representing
approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000
qualified, highly trained and dedicated team members who are passionate about providing
high-quality care and services to help people live better.
Time Type
Full time
Compensation will be discussed during the recruiting process.
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
For more than 50 years, Extendicare’s qualified and experienced teams have been helping people live better through a commitment to quality care and service that includes skilled nursing care, home health care and management and consulting services.
We are proud to be at the forefront of senior care across Canada and work closely with government, community agencies, researchers, and our care partners, including families, to address needs, close gaps, solve problems and advance best practices. We employ thousands of people across the country who have made it their career and goal in life to care, and we have made it our priority to make sure they are trained and supported to provide the best care possible.
Our Mission:
Helping people live better
