Job Description

Conduct Performance analysis and evaluation of all process driven metrics, along with determining the effectiveness of tools and resources as applicable. Build relationships with business leaders, identify Performance and learning needs, and act as a consultant with AIU Leaders and Training to determine appropriate Performance improvement interventions.

Principal Duties & Responsibilities:

• Performance Consulting Interface with leaders to uncover advisor Performance improvement needs, through needs and root cause analysis, explore potential interventions, and implement learning and development strategies to address deficiencies and reinforce strengths. When necessary, support the Leader in determining Performance intervention needs for managers by observing team Trainings hosted, observing Advisor coaching sessions, and assisting managers in identification of the root cause of Performance issues. This Performance Specialist is responsible for delivering feedback to Leaders in response to these leadership support activities.
• Analysis: Conduct Performance needs analysis; job, skill and task analyses. Identify holistic Performance solutions (courseware, tools, Performance support job aids, etc.).
• Coaching: Plan and host/facilitate topic-based learning labs based on Performance needs identified by both the Leader and AIU Performance Specialist Manager. Additionally, support AIU managers in calibrating call observations, coaching of advisors and providing solutions based on research.
• Change Management Partner with AIU Performance Specialist Manager to execute and champion the change management for new Training programs/solutions to ensure flawless implementation and drive user adoption which may include: key stakeholder alignment, Training, communications, and content reinforcement.
• Facilitation Conduct topic-based instructor-led (classroom, one-on-one or webinar) Training, per prescribed schedule of events and as necessary. Subsequently, conduct Training evaluation and pipeline content changes to the Training Solution design team. Support facilitation of New Hire Admissions classroom training as requested by the AIU Performance Specialist Manager.
• Project Management Manage all aspects of multiple projects simultaneously, including communication, measurements and proper documentation.

Other Duties as Assigned or Requested:

• Conduct call observations

Qualifications: Education & Experience (Minimum):

• Bachelor’s degree required
• 1-2 years of experience as a consultant in a professional setting, management experience a plus
• Proven experience consulting with business managers and determining training needs and solutions
• Implemented organization development, training and or change management initiatives
• Experienced in facilitating team building interventions
• Prior performance coaching experience

Knowledge, Skills, Abilities & Competencies:

• Consulting and client facing skills
• Analytic, problem solving and critical thinking skills
• Knowledge of adult learning theory and instructional techniques
• Knowledge and application of the ADDIE (Analyze, Design, Develop, Implement & Evaluate) process
• Interpersonal and relationship building skills
• Facilitation and presentation skills
• Performance coaching skills
• Oral and written communication skills

Compensation Range

$57,000 to $75,000

Pay Range Legal Disclosure

What We Offer

Paid time off * Paid sick leave * Paid holidays * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) savings plan with company match * Employee Stock Purchase Plan (ESPP) * Company paid life insurance and disability insurance - subject to eligibility * Company paid tuition assistance - subject to eligibility and approval * Employee Assistance Program (EAP) * Prenatal and adoption assistance * Additional ancillary programs are available upon benefit enrollment eligibility

*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.