Performance & Strategy Business Partner - IEA
Ready to Make a Difference? At CoAct, we exist to help people create positive, lasting change.
We’re looking for a collaborative and commercially minded Performance & Strategy Business Partner - IEA to join our national team and play a critical role in driving service partner performance across the Inclusive Employment Australia (IEA) program.
This is a highly consultative role where strategy, relationships, data and innovation come together. You’ll work closely with service providers to analyse contract outcomes, identify risks and opportunities, and develop targeted strategies to improve results and client impact.
If you bring deep experience in DES or IEA employment services performance, a strong analytical mindset, and the confidence to challenge, influence and drive improvement, we’d love to hear from you.
About the Role
Reporting to the General Manager – IEA/TTW, you’ll operate across a diverse national network of service partners, working with multiple providers simultaneously to drive consistent performance uplift and improved client outcomes.
Rather than a traditional one-to-one business partnering model, you’ll engage across a portfolio of service partners analysing performance trends across the network, identifying variation, and tailoring strategies to each provider’s context, capability and maturity.
Key Responsibilities
About You
You’re a proactive and relationship-focused professional who enjoys working collaboratively to create real impact.
You’ll bring:
Location:
This is a work-from-home (WFH) position which requires self-discipline, focus and motivation to meet daily KPIs. This is not a flexible working environment, standard business hours are required to support our clients and sites, though we do provide plenty of benefits that help to maintain work life balance.
The successful candidate must maintain an appropriate and safe workstation at home and ideally be based in either Brisbane or Melbourne.
What’s on Offer
CoAct is a non‑profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. We’re proud to be recognised as an Employer of Choice in The Australian Business Awards (2019, 2021 and 2024) and an Inclusive Employer by Diversity Council Australia (2024/2025 and 2025/2026).
Why Join CoAct?
At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.
We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.
The CoAct Way
The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.
These values are embedded in everything we do and help create a workplace where people feel connected, supported and empowered to succeed.
Your Next Steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during the recruitment process.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
