Job Description

Performance Review Officer

Permanent

Grade C - £35,412 - £41,771

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are looking to recruit a detail‑focused and organised Performance Review Officer to provide high‑quality administrative and performance support to the Disrepair and Litigation Team. This role plays a vital part in ensuring effective case management, accurate data handling and the smooth day‑to‑day running of the service.

Key responsibilities include:

• Providing efficient and professional administrative support to the Disrepair and Litigation team
• Administering housing disrepair and litigation casework, including logging, updating and maintaining case records and documentation
• Coordinating information to support case progression by liaising with Legal Services, surveyors, contractors and internal teams
• Acting as a first point of contact for routine enquiries, identifying urgent issues and escalating where appropriate
• Supporting meetings and case management activity, including arranging meetings, preparing paperwork and issuing actions or outcomes
• Maintaining and administering service systems, ensuring accurate data input, monitoring and retrieval of information
• Producing statistical, performance and case‑related information to support service monitoring and reporting

About you:

• Experience of data entry, maintaining databases and extracting performance information
• Confident using Excel (including charts and tables) and Word to analyse and present data
• Experience of using and interrogating service systems such as Northgate (or similar housing systems)
• Strong attention to detail with the ability to manage large data sets accurately
• Able to work in a pressurised environment and respond to non‑standard or competing demands
• Effective communicator, able to work with internal teams, external partners and stakeholders
• Self‑motivated, organised and able to work on your own initiative
• Willing to undertake further training as required

This is a great opportunity to support a critical housing function while developing your experience in performance reporting, case administration and public sector service delivery.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

and Person Specification

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).