Job title: Performance Officer
Salary: £40,000.00 - £45,000.00
Grade: 2
Contract type: TfL Reference: 4718
Team: Strategic Operations Number of positions: 2 (1 Permanent + 1 FTC)
Contract details: Perm and FTC Location: Southwark, London
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Application closing date: Wednesday 19th of August at 23:59
of role
The Performance Officer will support the Capital Delivery (CD) and Streets & Network Operations (SNO) Directorates, working closely with internal teams and supply chain partners to monitor, analyse and continuously improve performance. The role is responsible for ensuring that robust quantitative and qualitative performance information is collected, analysed and presented in a meaningful way to support both tactical and strategic decision-making, helping to drive improved contract and service outcomes.
Candidates should be numerate and analytically minded, with the ability to interpret data, identify trends and translate performance insights into clear recommendations. It is essential that candidates are competent in preparing reports and translating complex data into an easy to understand format.
This is a role that requires strong stakeholder management skills and the confidence to work with a wide range of internal and external partners, often in complex and challenging environments. The successful candidate will be comfortable engaging with a variety of stakeholders, facilitating constructive conversations, challenging where appropriate, and maintaining positive working relationships.
The role requires a proactive, can-do attitude and a willingness to support colleagues and contribute to shared objectives. Strong communication skills are essential, as the postholder will regularly attend and contribute to meetings, present performance information, and build effective relationships across the business. We are a warm, well respected team, looking forward to welcoming two great candidates to the team.
Key Accountabilities
Skills, Knowledge & Experience
Skills
Knowledge
Experience
Application Process
Please apply using your CV
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
PDF format preferred and do not include any photographs or images
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
Every day, we help millions of people to make journeys across London: By Tube, bus, tram, car, bike – and more. People don’t associate us with journeys by river, on foot or via the air, but we help with that, too. Getting people to where they need to go has been our business for over 100 years, and it shows. We’re leaders in our field, and no other city’s transport system is quite as recognisable: Red buses, black taxis, Tube trains and roundels have become icons in their own right.
Our main job is to keep the city moving, working and growing but to do that, we have to listen. Constant improvements across the network are fuelled by feedback and comments from customers, as well as work within communities, representative groups, businesses and other London transport stakeholders.
But our progress also depends on technology and data. With the future at our fingertips, we’ve already used it to revolutionise travel payments (think Oyster and contactless payment cards), and improved travel information. Tech and data is essential, not just to our future, but to others’: third parties use our data to power apps and services vital to customer journeys.
So what’s next? As well as continuing to deliver Mayor of London, Sadiq Khan’s strategy and commitments on transport, our programme of capital investments is still one of the largest. We launched the Elizabeth line, we’re modernising services and stations and making travel safer for all.
