Job Description
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟱-𝟯𝟬 𝗟𝗣𝗔)
Experience: 2+ yrs
Location: Gurugram, Haryana, India
Job Type: Full-time
We are looking for a driven and entrepreneurial professional to join a fast-growing quick commerce business focused on building a trusted, customer-first platform for parents and families.
The role offers an opportunity to work in a high-growth 0-to-1 environment, where you will contribute to building scalable operations, customer experiences, and business processes from the ground up. The ideal candidate should be comfortable working in an ambiguous, fast-paced environment and taking ownership of high-impact initiatives.
Requirements
KEY RESPONSIBILITIES
- Contribute to the development and scaling of quick commerce operations and business processes.
- Take ownership of assigned business initiatives from planning through execution.
- Work closely with cross-functional teams across operations, product, technology, supply chain, marketing, and customer experience.
- Analyse business and operational challenges and develop practical, scalable solutions.
- Support the design and implementation of processes that improve efficiency, customer experience, and service quality.
- Monitor key operational and business metrics and identify opportunities for improvement.
- Use data and business insights to support decision-making and prioritisation.
- Coordinate with internal stakeholders to ensure timely execution of strategic and operational initiatives.
- Identify bottlenecks across customer journeys, fulfilment, inventory, delivery, or operational workflows and drive resolution.
- Support experimentation and implementation of new processes, products, and operating models.
- Develop reports, dashboards, documentation, and operating frameworks as required.
- Contribute to continuous improvement initiatives across business and operational functions.
- Work effectively in a rapidly changing environment with evolving priorities and limited existing processes.
- Identify opportunities to leverage technology, automation, and data to improve operational efficiency.
- Take ownership of outcomes and proactively identify areas where the business can improve and scale.
WHAT MAKES YOU A GREAT FIT
- 2+ years of professional experience in quick commerce, e-commerce, consumer internet, startups, operations, business strategy, or a related field.
- Experience working in a fast-paced, high-growth, or 0-to-1 environment will be highly valuable.
- Strong problem-solving and analytical skills with a structured approach to tackling ambiguous challenges.
- Strong ownership mindset with the ability to independently drive initiatives from idea to execution.
- Excellent cross-functional collaboration and stakeholder-management skills.
- Strong understanding of business operations, customer experience, and process improvement.
- Comfortable working with data, metrics, dashboards, and business analysis.
- Strong communication skills with the ability to clearly present ideas, insights, and recommendations.
- Ability to work effectively with senior stakeholders and multidisciplinary teams.
- Proactive and entrepreneurial approach with a willingness to take on responsibilities beyond a defined job description.
- Comfortable operating with limited direction and building processes where none currently exist.
- Strong execution orientation with the ability to balance speed, quality, and business impact.
- Experience with e-commerce, quick commerce, hyperlocal delivery, consumer technology, or marketplace businesses will be an advantage.
