Job Description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

We’re looking for an experienced Performance Manager to lead passenger screening operations at Sydney Airport’s International Terminal—driving performance, compliance, and workforce readiness in a fast-paced, highly regulated environment.

Job Impact:

This is a critical leadership role responsible for the end-to-end performance of security screening operations—balancing safety, service delivery, compliance, and commercial outcomes.

You’ll lead a large frontline team, optimise workforce deployment, and partner closely with stakeholders to ensure queue times, throughput, and customer experience targets are consistently achieved.

Your Role:

People Leadership and Culture:

• Lead, coach, and develop frontline leaders and screening teams
• Build capability, high-performance culture and strong safety behaviours

Operational & Financial Performance:

• Deliver against key KPIs, manage labour costs and minimise unrecovered spend
• Run daily performance rhythms using live data and reporting
• Identify and resolve operational bottlenecks in real time

Workforce Planning:

• Align workforce supply with demand, including peak and disruption planning
• Manage day-of-operations staffing to maintain service outcomes

Compliance & Assurance:

• Maintain full compliance with aviation security regulations and WHS requirements
• Ensure operations are audit-ready with accurate documentation and evidence
• Lead audits, system tests, and close corrective actions effectively

Stakeholder Engagement:

• Partner with airport stakeholders on performance and service delivery
• Provide transparent reporting, insights, and recommendations
• Build strong, trusted relationships across operational and regulatory teams

What you'll bring:

• Proven leadership of large, operational frontline teams
• Understanding of Industrial relations and managing a front line workforce
• Proven leadership of large, operational frontline teams
• Strong experience delivering KPIs in highly regulated environments
• Demonstrated ability to manage compliance, audits, and safety performance
• Commercial acumen with experience managing labour costs and efficiency
• Excellent stakeholder management and communication skills

Next Steps:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293